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Backup Exec Causing Exchange to Freeze... Have to restart Exchange Server

Wasn't sure where to post this....

My backup fails to run and when I check backup exec the app freezes connecting to media server.

Then I stop all backup exec services to restart and my exchange server stops responding.... all users start calling that there outlook is locked.

This has happened several times since upgrading to 9.1

any ideas
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Zoldy2000
Asked:
Zoldy2000
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1 Solution
 
SembeeCommented:
Need more version information.

Exchange version?
on which version of Windows?
Service Packs of both.

Is Backup Exec fully patched? Are you using the latest build?
Are you using the Exchange agent to backup the server?

You have mentioned a media server, is this machine backing up to a separate box?

Simon.
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Zoldy2000Author Commented:
Exchange 2000 latest service pack
Window 2000 latest service pack

Backup exec fully patch (not sure actually)
Yes

Media Server is just the message on the screen when I try to load backup exec it is local...
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SembeeCommented:
I would check the build of Backup Exec to start with. 9.1 went through a few builds and you may not be on the latest. You can get the latest build from the Veritias Support site. As long as you stick with the same version (9.1) the keys will still work.

Are you using a dedicated account for Backup Exec or the administrator account? I always setup Backup Exec with its own account so that it doesn't get in the way of any password on the administrator's account. I actually do that with all of my applications - a dedicated account is used.

Sounds like the service might be failing, so the latest build would be a good place to start.

Simon.
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Zoldy2000Author Commented:
ok really in a jam now....    service packs did not help...

So I tried to uninstall everything and start over...

Uninstaller appeared to do nothing...

any attempt to reinstall the apps simply does not start....  you double click setup and nothing happens.

If I start services the service called beserver.exe holds 50% cpu usage constantly until I end it...

Try to open app and same problem stops responding...

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SembeeCommented:
Do you have Backup Exec under service contract? It sounds like a call to Veritas might be required.
If the application didn't remove correctly then it is probably in a serious mess.

Otherwise look on Veritas web site for manual removal instructions, so that you can pull the entire thing out to reinstall.

Simon.
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