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Historical Emails not Synching on BB Enterprise Activation

Using a BB 7100v and Outlook 2003 on laptop in the UK, using cached exchange mode to an Exchange Server and Enterprise Server at Corporate HQ in USA. After Enterprise Activation today everything went OK, I can send and receive emails from BB and laptop, and reconciling and synching operate as advertised ..... but only for current emails. On the BB I can see the folders where I have older emails filed on my laptop, but the folders when viewed on the BB are empty. I can manipulate current emails and place them into the "empty folders", but can't see the old emails. I've set the BB to keep emails forever, selected the "reconcile now" option on the BB and the send/receive option on the laptop, but nothing comes through that is prior to the activation day. Any thoughts would be welcome.

ASKER CERTIFIED SOLUTION

WibblyW

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Meadow12

ASKER

Hopefully this comment will appear after I closed the question by accepting the answer .... my apologies for not offering my thanks to WibblyW for a clear, comprehensive, and very prompt reply. It was my first question and first close-out so I'll try and get it right next time. Thanks anyway WibblyW!

WibblyW

My pleasure :-)

mohdabsar

This solution is not true - you can get as much as 750 messages or the last 14 days which ever is reached forst. The setting is configured on the BES under Message Prepopulation