Any Office 2003 application freezes after clicking the drop down menu in the "Open File" dialog box.
Posted on 2006-04-19
Hi, I'm troubleshooting a box with Windows XP Pro SP2 and Microsoft Office 2003 installed. Whenever I try to open a file from "File -> Open", the dialog box show up just fine, but when I click the down arrow button to show the rest of the drives, the application stops responding. I can click on the "My Computer" button on the left hand side just fine or the "My Documents" or "Network Places" buttons as well just fine, but when I click on the "My Recent Documents" button, it gives me the same problem. The application just freezes. The same thing happens in any Office application whether it be Word, Excel, Outlook, Infopath, etc....
I've tried doing a System Restore as well as uninstalling and reinstalling Office including uninstalling Office with Microsoft's uninstall utility which removes registry entries, etc. In the past when I've had this problem, it had to do with a Network drive not responding or some Network share not opening, however, I've deleted all mapped network drives and network shares and the problem still persists.
Also, it's not unique to this user profile. The same problem occurs under the Administrator account and all other profiles on this particular computer. I've also created a new profile and the problem persists on the new profile as well. Any help would be greatly appreciated, thanks!