Crystal reports 9 RAS receiving HTTP 500 errors

I am running Crystal 9.0 Developer with the RAS on a Windows 2003 server.  Everything worked great for the past year until yesterday.  Our clients would click an icon that launched the reportListing.asp page and the Reports would come up to view.  Now when you try to run a report the end user gets HTTP 500 error.  Any ideas on how to fix. Someone HELP
cgriffith4Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

frodomanCommented:
What you might be able to do to help diagnose this problem is to enable friendly error messages so you get a little more information about what is going wrong.

The obvious question is what changed on the server?  Did someone change the identity of one of your application pools?  Some of the Crystal components needs to use the Network Service identity - perhaps someone locked this ID out of one of the required resources?
mlmccCommented:
Are you using any application servers like WebSphere or WebLogic?

Agree something has changed on the server.

mlmcc

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
TommyTupaCommented:
First need to find out if its RAS or the web server.  Can you access any asp pages on the web server? Did you try restarting IIS and the RAS services?

ladylinetCommented:
What genius come up with idea of "Friendly HTTP messages" I wish to know :(
 Uncheck that and tell us what REAL error is.

Branka
mlmccCommented:
Glad i could help

mlmcc
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Crystal Reports

From novice to tech pro — start learning today.