Account & Recipient Amendments

Posted on 2006-04-19
Medium Priority
Last Modified: 2010-04-08

I use Outlook 2002 and have noticed some very strange occurances when sending messages from 3 of my e-mail accounts:

 - After the message has been sent, the message has the to field blanked out

 - The Account that the message has been sent from is not the same as the account that is shown in the sent message. For example, a message could be prepared to be sent from fred@joebloggs.com but if the messageis inspected in the Sent box, the To field may show fred@joeblow.com

 - The recipient address may change i.e. A message to jane@johndoe.com may actually be sent to john@janedoe.com

 - All of these messages show this kind of error message:

Your message did not reach some or all of the intended recipients.

      Subject:      Test
      Sent:      19/04/2006 14:27

The following recipient(s) could not be reached:

       on 19/04/2006 14:27
            None of your e-mail accounts could send to this recipient.

This message is received from the "System Administrator" almost immediately.

I only experience these problems when using e-mail accounts that are on the one particular server.
Other e-mail accounts that I have tested are behaving normally.

If anyone has any suggestions regarding a likely cause or solution to this problem, it would be much appreciated.


Question by:canu
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LVL 11

Expert Comment

ID: 16494075
Hi there,

This may be because of a recent Windows Update.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==

Author Comment

ID: 16496321
Hi WelkinMaze,

Thanks for the quick response.

I took a look at the Microsoft article and I couldn't see anything that refers to Outlook in particular.

To be honest, I'm a relative newbie and so am loath to change any registry settings unless I'm absolultely sure that it will resolve any problem that I may have.

If you have any more information or ideas, they would be greatly appreciated.

Thanks again.
LVL 11

Expert Comment

ID: 16496442
Hi again,
There is written MS Office. I think Outlook is a part of it, isn't it?
I think you can give it a try, for example you can use the second variant from my posting.
Or you can check if you have installed update 908531 and uninstall it from Add/Remove Programs.
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Author Comment

ID: 16497092

Thanks for your message.

Even though as you pointed out Outlook is part of MS Office, as I explained before, there isn't a mention of Outlook in particular nor is there a description of the symptoms that I am experiencing at the moment.

As this is the case, I would prefer to try a solution that is more specific rather than amend the registry in the hope that it may solve my problem.
LVL 11

Expert Comment

ID: 16497118
So as I've said you may check if you have installed update 908531 and uninstall it from Control Panel -> Add/Remove Programs.
There is absolutely no danger in this action.

Author Comment

ID: 16497220
Thank you for your message.

I have checked Add / Remove Programs and this update is not listed among the programs that are available for uninstallation.


Author Comment

ID: 16507022
After a lot of trial and error, I managed to resolve this problem myself by simply emptying the Deleted Items folder. The only thing that I can think of is that there may have been a deleted message that was either corrupted or contained a virus.

Please close this question.


Accepted Solution

GranMod earned 0 total points
ID: 16646884
Closed, 250 points refunded.
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