Account & Recipient Amendments

Posted on 2006-04-19
Last Modified: 2010-04-08

I use Outlook 2002 and have noticed some very strange occurances when sending messages from 3 of my e-mail accounts:

 - After the message has been sent, the message has the to field blanked out

 - The Account that the message has been sent from is not the same as the account that is shown in the sent message. For example, a message could be prepared to be sent from but if the messageis inspected in the Sent box, the To field may show

 - The recipient address may change i.e. A message to may actually be sent to

 - All of these messages show this kind of error message:

Your message did not reach some or all of the intended recipients.

      Subject:      Test
      Sent:      19/04/2006 14:27

The following recipient(s) could not be reached:

       on 19/04/2006 14:27
            None of your e-mail accounts could send to this recipient.

This message is received from the "System Administrator" almost immediately.

I only experience these problems when using e-mail accounts that are on the one particular server.
Other e-mail accounts that I have tested are behaving normally.

If anyone has any suggestions regarding a likely cause or solution to this problem, it would be much appreciated.


Question by:canu
    LVL 11

    Expert Comment

    Hi there,

    This may be because of a recent Windows Update.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==

    Author Comment

    Hi WelkinMaze,

    Thanks for the quick response.

    I took a look at the Microsoft article and I couldn't see anything that refers to Outlook in particular.

    To be honest, I'm a relative newbie and so am loath to change any registry settings unless I'm absolultely sure that it will resolve any problem that I may have.

    If you have any more information or ideas, they would be greatly appreciated.

    Thanks again.
    LVL 11

    Expert Comment

    Hi again,
    There is written MS Office. I think Outlook is a part of it, isn't it?
    I think you can give it a try, for example you can use the second variant from my posting.
    Or you can check if you have installed update 908531 and uninstall it from Add/Remove Programs.

    Author Comment


    Thanks for your message.

    Even though as you pointed out Outlook is part of MS Office, as I explained before, there isn't a mention of Outlook in particular nor is there a description of the symptoms that I am experiencing at the moment.

    As this is the case, I would prefer to try a solution that is more specific rather than amend the registry in the hope that it may solve my problem.
    LVL 11

    Expert Comment

    So as I've said you may check if you have installed update 908531 and uninstall it from Control Panel -> Add/Remove Programs.
    There is absolutely no danger in this action.

    Author Comment

    Thank you for your message.

    I have checked Add / Remove Programs and this update is not listed among the programs that are available for uninstallation.


    Author Comment

    After a lot of trial and error, I managed to resolve this problem myself by simply emptying the Deleted Items folder. The only thing that I can think of is that there may have been a deleted message that was either corrupted or contained a virus.

    Please close this question.


    Accepted Solution

    Closed, 250 points refunded.
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