• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3090
  • Last Modified:

Can't Delete Special Folders

I have a user who somehow managed to create a contacts folder under the drafts folder in Outlook.

I try to delete the contacts folder, it gives me the message about not being able to delete special folders (as if i was trying to delete the main contacts folder).

There are two contacts folders that show up, the main one under the mailbox, and the annoying one under the Drafts folder.

It wouldn't be such a problem if the user could remember not to store contacts there :-)

How do I make it go away?
0
OAC Technology
Asked:
OAC Technology
  • 3
  • 3
  • 2
1 Solution
 
war1Commented:
Greetings, DataDudes !

Outlook or an Outlook addin is preventing you from deleting the folder.  Start Outlook in Safe Mode and delete the folder.  Go to Start > Run and type

"C:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

Best wishes!
0
 
OAC TechnologyProfessional NerdsAuthor Commented:
Interesting, I'll try that.  Thanks!
0
 
kjanickeCommented:
Greetings:

You can use a Microsoft Exchange utility or the older Microsoft Exchange Client program to delete these folders; however, Outlook recreates these folders when Outlook starts.

As an administrator, if you do not want end users to use one of the Outlook modules, such as the Journal or Tasks folder, you cannot delete the folder to remove this functionality. However, in Outlook 2000 or later, you can create a Component Object Model (COM) add-in that prevents users from switching to the folder. You can implement the FolderSwitch event, and then cancel the event if the user tries to switch to a specific folder.

You can use this switch with outlook also to reset folders.

/resetfoldernames

Resets default folder names (such as Inbox or Sent Items) to default names in the current Office user interface language.

For example, if you first connect to your mailbox Outlook using a Russian user interface, the Russian default folder names cannot be renamed. To change the default folder names to another language such as Japanese or English, you can use this switch to reset the default folder names after changing the user interface language or installing a different language version of Outlook.


0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
OAC TechnologyProfessional NerdsAuthor Commented:
Thank you for the comment, but my problem is I have a Contacts folder under the Drafts folder that I can't delete.

This folder is in addition to the Contacts folder each mailbox is set up with.
0
 
kjanickeCommented:
Greetings:

Can you try VB to delete the folder?

PSS ID Number: 313791
HOW TO: Delete an Outlook Folder by Using Outlook Object Model in Visual Basic .NET
0
 
war1Commented:
DataDudes,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 
OAC TechnologyProfessional NerdsAuthor Commented:
no, no comments have solved my problem, but thanks for the automated response war1.
0
 
kjanickeCommented:
Greetings:

Can you rename the folder? or edit it in any way?

Try this registry key to reset the default folders and then see if you can delete the folder.

To reset folder names
HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Outlook/Setup/ResetFolderNames - Dword Value = 1
Any non-zero value will cause Outlook to synchronize the user's folder names to the User Interface Language of Outlook.

Users instead, specify the /resetfoldernames option on the Outlook.exe command line to synchronize the folder names on their computers.

regards
Karyl
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 3
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now