xp310
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Reply "From" a specific email account
Hello,
At work, I use Outlook 2000. Here is my current setup.
Mailbox - James Doe
(jamesdoe@company.com)
Mailbox - Service Processing
(serviceprocessing@company
Please Note: Those two seperate emails are going into seperate .PST files. I do NOT have 2 emails, going into one thing.
When I'm viewing emails, in the James Doe mailbox & I reply to an email - Outlook sends that email from James Doe email.
Which is what it should be doing...
Now...
When I'm viewing emails, in the Service Processing mailbox & I reply to an email - Outlook replies to that email from "James Doe" when the reply should be relying from "Service Processing".
Does this make any sense?
Now before I had access to the service processing - and I was able to send emails from it without any problems. It would reply from the Service Processing. But I was recently granted ownership over the service processing email. Since then, when I respond to an email, I have to click the "From" in the email & manually select Service Processing - so I force it to send FROM that email.
Is there any way around this? This is very annoying.
At work, I use Outlook 2000. Here is my current setup.
Mailbox - James Doe
(jamesdoe@company.com)
Mailbox - Service Processing
(serviceprocessing@company
Please Note: Those two seperate emails are going into seperate .PST files. I do NOT have 2 emails, going into one thing.
When I'm viewing emails, in the James Doe mailbox & I reply to an email - Outlook sends that email from James Doe email.
Which is what it should be doing...
Now...
When I'm viewing emails, in the Service Processing mailbox & I reply to an email - Outlook replies to that email from "James Doe" when the reply should be relying from "Service Processing".
Does this make any sense?
Now before I had access to the service processing - and I was able to send emails from it without any problems. It would reply from the Service Processing. But I was recently granted ownership over the service processing email. Since then, when I respond to an email, I have to click the "From" in the email & manually select Service Processing - so I force it to send FROM that email.
Is there any way around this? This is very annoying.
ASKER
Hi War1!
I am unable to find the Account Settings in Outlook. At home, I believe I would of been able to find it - cause my email at home is setup via a POP3.
But the email at work, uses an Exchange Server. I've been clicking around in many areas in the:
Tools > Options
&
Tools > Services
sections, but I am unable to find anything relating to a "Reply To" section.
Could you guide me a little bit more?
Thanks,
Jay
I am unable to find the Account Settings in Outlook. At home, I believe I would of been able to find it - cause my email at home is setup via a POP3.
But the email at work, uses an Exchange Server. I've been clicking around in many areas in the:
Tools > Options
&
Tools > Services
sections, but I am unable to find anything relating to a "Reply To" section.
Could you guide me a little bit more?
Thanks,
Jay
ASKER CERTIFIED SOLUTION
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>>When I'm viewing emails, in the Service Processing mailbox & I reply to an
>>email - Outlook replies to that email from "James Doe" when the reply should
>>be relying from "Service Processing".
Outlook should reply from the original recipient. In the Service Processing account settings, make sure the Reply To email is serviceprocessing@company.
Best wishes!