NIS 2004 removed - still shows as present firewall in windows security center

Posted on 2006-04-19
Last Modified: 2013-11-16
I removed Norton Internet Security Professional 2004 from my machine - I did the add / remove and used the automated removal tool from symantec. All appears gone, but in windows security center NIS still shows as an active firewall. If I turn on MS firewall, it says I have 2 firewalls. I have seached the reg and can't resolve the issue. Ideas
Question by:pwkelly
    LVL 47

    Expert Comment

    Did you used this utility to remove it?
    Norton AV hooks run deep in a computer.  If you uninstall Norton AV 2004 or 2005, use this utility to remove the remains.

    SymNRT Cleanup Utility (nonav)
    LVL 47

    Expert Comment

    Did you check to make sure Symantec did not leave any services behind?, but the SymNRT Cleanup tool take care of it if there is.

    Go to START > RUN > type in

    In the next window, look on the right hand side for services related to Symantec:

     Symantec Event Manager (ccEvtMgr)
     Symantec Network Proxy
     Symantec Password Validation (ccPwdSvc)
     Symantec Settings Manager (ccSetMgr)
     Norton AntiVirus Auto Protect Service (navapsvc)
     SAVScan - Symantec Corporation
     ScriptBlocking Service (SBService)
     Symantec Network Drivers Service (SNDSrvc)
     SymWMI Service (SymWSC)

    If you find any, double click on each and STOP the service
    In the drop down menu, change the startup type to "Disabled"

    Author Comment

    yes I did run the tool and have been through the reg and services looks very clean
    LVL 47

    Expert Comment

    Is Norton's folder still in your C:\Program Files folder? delete it if it's still there and run the tool again.

    Author Comment

    nope it's not there
    LVL 18

    Expert Comment

    by:Sam Panwar
    Remove Norton and install a different antivirus program.

    How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility

    Another way
    #  Please download and save SymNRT.exe to your desktop.
    # Close all programs and double click on the tool.
    # Follow the on-screen instructions.
    # Restart the computer if asked.
    # Then delete the SymNRT.exe tool from your desktop.
    # Open the Program Files folder on your local disk ( normally C: )
    # Find and delete the following folders (if present):

        * Norton AntiVirus
        * Norton Internet Security
        * Norton SystemWorks
        * Norton Personal Firewall

    Author Comment

    did it - no help

    Accepted Solution

    PAQed with points refunded (250)

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