PDF attachments in Outlook will not open from within Outlook.
PDF attachments in Outlook will not open from within Outlook. When I try to open the attachment, I get a message that says: Can't create file: Fax.pdf (note: this is the name of the attachment). Right click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
IF I copy the file to the desktop, I can open it without a problem.
I have tried the following: Check to see if the extension was associated properly. It was and will open other PDF's from the desktop.
Performed a repair on Acrobat Reader (version 7.0.7)
Ran scanpst.exe on the Outlook.pst file. (found errors and repaired)
According to the client, it was working last week so I did a system restore to beyond the point where the problem supposedly started.
None of these actions made any difference.
It seems to be a rights issue and when through and gave the user full control on all folders and subfolders in her Documents and Settings folder. She is also in the local administrators group.
Does anyone have a idea on what might be the cause of this problem?
Thanks in advance for the assistance.
Regards,
Bill
IF I copy the file to the desktop, I can open it without a problem.
I have tried the following: Check to see if the extension was associated properly. It was and will open other PDF's from the desktop.
Performed a repair on Acrobat Reader (version 7.0.7)
Ran scanpst.exe on the Outlook.pst file. (found errors and repaired)
According to the client, it was working last week so I did a system restore to beyond the point where the problem supposedly started.
None of these actions made any difference.
It seems to be a rights issue and when through and gave the user full control on all folders and subfolders in her Documents and Settings folder. She is also in the local administrators group.
Does anyone have a idea on what might be the cause of this problem?
Thanks in advance for the assistance.
Regards,
Bill
ASKER
Hmm... didn't think to try that.
I'll send some different attachments to the client and find out.
Unfortuantely, I won't be able to have an answer until tomorrow.
Good lead though.
I'll get back to you.
Regards,
Bill
I'll send some different attachments to the client and find out.
Unfortuantely, I won't be able to have an answer until tomorrow.
Good lead though.
I'll get back to you.
Regards,
Bill
Hi there,
This maybe because of a recent Windows Update.
See http://support.microsoft.com/?kbid=918165 for explanation and fix
Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.
==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\W
=Copy above here==
This maybe because of a recent Windows Update.
See http://support.microsoft.com/?kbid=918165 for explanation and fix
Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.
==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\W
=Copy above here==
ASKER CERTIFIED SOLUTION
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ASKER
Thanks Ed.
Took me awhile before I got back to it but it worked perfectly.
Thanks for the help.
Regards,
Bill
Took me awhile before I got back to it but it worked perfectly.
Thanks for the help.
Regards,
Bill
Does the problem only occur with PDF files?
Cheers!