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Outlook 2000 SR1 Hangs while trying to add an attachment

Posted on 2006-04-19
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Last Modified: 2008-12-17
While using MS Outlook 2000 SR1 with Windows 2000 SP4, I open a new mail, then I click the "clip" icon to insert an attachment. Nothing happens, it just sits there moving the hourglass.
It looks like it freezes doing something. So I would like to remove/reset Outlook settings. I have already deleted the OUTCMD.DAT file and it didn't help.

I think the Outlook is trying to open the last location used to insert an attachment, such as a network drive or cd rom.
If this is the case where in the registry can i find and delete such entry? Or maybe totally reset outlook?

I already unistalled the office 2k suite, rebooted and reinstalled office 2k and i have the same behavior.

It was not behaving like that a few days ago, but as usual, the end user does not know what she did and according to her, she did nothing.

Thanks for your help.

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Question by:eaperezh
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war1 earned 750 total points
ID: 16492667
Greetings, eaperezh !

1. A new update may have changed how Outlook handles attachment. Outlook 2000 should have SP3. Go to Office Update site and click on "Check for Updates" in the left menu.
http://office.microsoft.com/en-us/officeupdate/default.aspx

2. Outlook blocks certain updates. So you need a registry edit to allow certain attachment extensions.  Add the attachment extension to Level1Remove registry key
http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html


Best wishes!
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by:eaperezh
ID: 16498496
war1:
The hard disk crashed and it seems that outlook was only complaining of an upcoming disaster: failure to read hdd.

So i will close this and award you the points because there is no need to continue to troubleshoot this one.
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Expert Comment

by:war1
ID: 16499008
easperezh, Sorry to hear about the crash.  Thanks for the points.
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