Exchange 2003 and Outlook 2000 - Cannot edit body of some emails...others you can. Why is this?

Posted on 2006-04-19
Last Modified: 2010-04-08
Exchange 2003 - Outlook 2000 - We can we edit some emails and others cannot be edited in the body after email is received. Why is this?

I have a customer whose VP wants her to update information in the body of his email...type notes in certain fonts and sizes and color, but some emails she is not able to type anyting at all. All emails come from within the company.

We are aware that she can use the subject line, but this takes away functionality. She cannot change the font or color, etc. We are alos aware that seh can formward the emaiil to herself, modify and it is done.  

What we do not know is why she is able to modify some, but not all emails.  This is a stumper!  :-)

Thank you,
Question by:CPChem1
    LVL 2

    Accepted Solution

    All that you should have to do is Open the email message, go to Edit and the click on Edit message...once you do this you can change whatever you like.

    She maybe able to edit some, but not all due to some the type of email sent (HTML, Plain Text) and the settings the send has set.  

    At any rate give this a try and let me know what you think.

    Good luck.
    LVL 18

    Expert Comment


    If you are looking at changing fonts and colors, you may need to use Word as your email editor.  This is under Tools ... Options ... Mail Format.

    Quite a few of our users need to highlight.  You need to use Word as your email editor to do this.  I believe the future versions of outlook may even be leaning towards setting word as the email editor as a default.


    Author Comment

    Edit/Edit emssage did it!  Then highlight hte text and choose format font  Works like a champ!!!!!!!!!!   Thanks!
    LVL 2

    Expert Comment

    You are welcome...


    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
    Outlook Free & Paid Tools
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    731 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now