I cannot 'save as' or open files in Office 2003. This is a new problem today.

When I try to 'save as' or 'open' any file the system locks up and I have to 'end'. How do I fix this problem?
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byundtMechanical EngineerCommented:
Hi WilliamStack,
Microsoft recently pushed a security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx) that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures. http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return


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WilliamStackAuthor Commented:
Thanks, you are a life saver.
byundtMechanical EngineerCommented:
Welcome to Experts-Exchange!

I see that this is your first question. So you may not be aware that you have one futher obligation--to close the question by accepting one Comment as the Answer and possibly one or more other Comments as Assisting to solving your problem. This process triggers the award of points to the people who helped you and also adds the question to Experts-Exchange's database of good answers.

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