I cannot 'save as' or open files in Office 2003. This is a new problem today.

Posted on 2006-04-19
Medium Priority
Last Modified: 2009-12-16
When I try to 'save as' or 'open' any file the system locks up and I have to 'end'. How do I fix this problem?
Question by:WilliamStack
  • 2
LVL 81

Accepted Solution

byundt earned 2000 total points
ID: 16493615
Hi WilliamStack,
Microsoft recently pushed a security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx) that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures. http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return


Author Comment

ID: 16493641
Thanks, you are a life saver.
LVL 81

Expert Comment

ID: 16493822
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