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I cannot 'save as' or open files in Office 2003. This is a new problem today.

Posted on 2006-04-19
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Last Modified: 2009-12-16
When I try to 'save as' or 'open' any file the system locks up and I have to 'end'. How do I fix this problem?
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Question by:WilliamStack
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byundt earned 2000 total points
ID: 16493615
Hi WilliamStack,
Microsoft recently pushed a security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx) that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures. http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return

Brad
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Author Comment

by:WilliamStack
ID: 16493641
Thanks, you are a life saver.
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LVL 81

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by:byundt
ID: 16493822
WilliamStack,
Welcome to Experts-Exchange!

I see that this is your first question. So you may not be aware that you have one futher obligation--to close the question by accepting one Comment as the Answer and possibly one or more other Comments as Assisting to solving your problem. This process triggers the award of points to the people who helped you and also adds the question to Experts-Exchange's database of good answers.

To accept one Comment as Answer--just click on the Accept button to the right of that Comment. You will then be asked to award a grade for the quality of the answer. Unlike school, most questions on Experts-Exchange merit an "A" grade. The exceptions are those questions where you needed to do a significant amount of work to implement the answer, or where the experts weren't forthcoming with assistance despite your requests for additional help within the question.

If you want to split the points among more than one expert (perhaps on a future question), then you need to follow a different process. To start it, click the "Split Points" link at the top of the box for new comments. You may then choose one Comment as Answer (and assign a share of the total points for the question), and one or more other Comments as Assisting to the solution--once again using the buttons to the right of the comments. Make sure the total of points in the split matches the value of the original question.
Brad
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