Stationary disappearing from sent emails - Outlook 2003

Posted on 2006-04-19
Medium Priority
Last Modified: 2012-05-05
One of my users has Outlook 2003 with SP2 installed.  She has a custom stationary set up for emails which creates a banner at the top of her emails.  It appears correctly when she clicks on new, but when she sends the email the stationary does not appear on the email for the sender and when she goes into Sent Items and opens the email the stationary is also not there. Thanks for any help.
Question by:sbharris
LVL 11

Expert Comment

ID: 16494209

This may be because of a recent Windows Update.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==

Author Comment

ID: 16494541
Thanks but unfortunately it didn't work.
LVL 76

Expert Comment

by:David Lee
ID: 16507120
Greetings, sbharris.

Does anything appear in place of the missing item or is the space it should occupy just blank?


Author Comment

ID: 16512168
Nothing there at all.  I have fixed the problem now by moving the picture used in the signature from a server drive to the local C: drive, for some reason that seems to have worked. Many thanks

Accepted Solution

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