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Laserjet 5000DN can't see Duplexer or Tray 3

Hi All,

I've bought a second-hand Laserjet 5000DN which, as the suffix suggests, comes with a Duplexer and also a 500-sheet Tray 3. Unfortunately, I can't seem to get the Laserjet to recognise that either are attached.

I think I've ruled it out as a software issue, and I've sent jobs to the printer which I've specified as duplexed and/or tray 3; but it ignores that and just uses Tray 2 (or Tray 1 if there's anything in it). The control panel on the printer doesn't offer any options for Duplex or Tray 3 media types, so I'm assuming it just can't see it, and the problem lies in the printer itself.

I've taken a look at the connections between the base of the LJ and the duplexer, and that seems ok. I've also tried removing the duplexer and just seeing if the LJ will recognise Tray 3 alone. No joy.

Is there anything else I can try or I should look at? Or is this just flogging a dead horse? Apart from this problem of not seeing any additional peripherals, the printer works just fine.

Thanks,

Pete

nobus

can this help ?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=25473&prodTypeId=18972&prodSeriesId=25473&objectID=bpl04590

pixuk

ASKER

Sadly, that doesn't really help. That's just an install guide but doesn't provide any specific help for troubleshooting problems getting the optional duplexer/tray to be seen by the printer (the standard install assumes that it just works).

Pete

nobus

maybe this ?

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=25473&prodTypeId=18972&supportTaskId=12407

pixuk

ASKER

Nope. I've already been through the HP support site looking for answers without any luck, which is why I'm hoping one of the experts on here might be able to help.

Pete

wyliecoyoteuk

If you are using Word, go to tools menu>options>print tab and UNTICK "allow a4 letter resizing".
Sounds silly, but in some versions of Word, this stops printer driver paper settings being applied.

ASKER CERTIFIED SOLUTION

printerguy

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pixuk

ASKER

printerguy - thanks, I'll try and check that out today.

pixuk

ASKER

Thanks. The problem was exactly as you described, and the connector under the printer had simply been pushed back inside. I followed your instructions and voila! working duplexer and tray 3.

Thanks again

Pete