Unable to use Word 2003 to edit email messages

After a clean installation of SBS 2003, I find I am unable to use Word to edit emails....the option to select Word is greyed out in Outlook/Tools/Options/Mail Format. It seems a bit moronic but my client's secretary wants to have Word automatically convert  :)  to a smiley. I can probably get the smiley thing happening another way but it has pricked my curiosity now and I want to figure it out.

I have tried to alter permissions to resolve this with no success.

Anybody know how I can choose Word to edit in Outlook 2003?
differdufferAsked:
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OAC TechnologyProfessional NerdsCommented:
Is it Word 2003?

I don't think MS Word XP and 2000 work with Outlook 2003 for editing.

I could be wrong though.
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differdufferAuthor Commented:
Thanks DataDudes

That could be it. They are using Office XP (and of course Outlook 2003) so it may be a compatibilty problem.
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OAC TechnologyProfessional NerdsCommented:
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differdufferAuthor Commented:
Thanks DataDudes
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OAC TechnologyProfessional NerdsCommented:
you're welcome, and thanks for the points :-)
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