After a clean installation of SBS 2003, I find I am unable to use Word to edit emails....the option to select Word is greyed out in Outlook/Tools/Options/Mail Format. It seems a bit moronic but my client's secretary wants to have Word automatically convert :) to a smiley. I can probably get the smiley thing happening another way but it has pricked my curiosity now and I want to figure it out.
I have tried to alter permissions to resolve this with no success.
Anybody know how I can choose Word to edit in Outlook 2003?