Windows update kb911567 causes error message "The windows address book failed to load".


I have a newish system running on WinXP SP2 and when I try to open the address book I am getting the error message "the address book failed to load. OE is incorrectly configured, please reinstall". Also most (but not all!) of my addresses have disappeared from the contacts window.

I also can't open any emails and get the message "There was an error opening the messgaes. An error has occured". Helpfull!

By using system restore I have discovered it is Windows Update KB911567 that is causing it. I have uninstalled and reinstalled OE but to no effect.

Any ideas?


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you can try to uninstall this system update from the Control Panel -> Add/Remove Programs
PetebogAuthor Commented:
True, but won't windows update just reinstall it next time it checks on auto update?
you can set the options of the auto update. You can make it just to prompt that there are updates for installing and after that to choose from the list which ones exactly you want to be installed
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PetebogAuthor Commented:
I am aware that I can hide the update on the updates website but as it is a critical one it will keep prompting me. I am looking for a permanent solution.
Greetings, WelkinMaze !

Microsoft is aware of this problem and does not have a fix as yet.  Microsoft had a similar problem with Internet Explorer April Cumalative update and came out with a fix.  So the best solution now is to keep KB911567 unintalled.

Best wishes!

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Hello, war1,

I have offered Petebog to uninstall it twice but as you see he does not want to do it.
Maybe he can try to check if his address book is read only as I've suggested with this link (;EN-US;q269777) and if this does not help he can reconsider his unwillingness to uninstall.
WelkinMaze, PeteBog is looking for a more permanent solution. There is none at this time.
Yes, I don't dispute this. Seems like a little bit of confusion... :)
PetebogAuthor Commented:
Many thanks for your answers guys.

As there is no current permanent solution is there a way to keep KB911567 uninstalled but keep automatic updates on? I suspect not.

Thanks for the very helpful link to the Google Groups discussion War1, I will try the various solutions listed there as soon as I can.

>> is there a way to keep KB911567 uninstalled but keep automatic updates on?

No, there is no way to keep autoupdate on and keep KB911567 from installing.
PetebogAuthor Commented:
Fair enough - I think I will switch to Outlook or Thunderbird, seems like the easiest solution.

Thanks Guys

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