mbavisi
asked on
Outlook Mobile Access
I cannot get users to access theie outlook Mobile from their phone. I've even tried testing from the web by typing 'https://SERVER/oma' it asks for username and password but then gives a page saying
' A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.'
I've double checked in Active Directory on the users and they OMA and OWA enabled. I'm not sure if I've missed out on anything.
Please Help
Thanks
MBavisi
' A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.'
I've double checked in Active Directory on the users and they OMA and OWA enabled. I'm not sure if I've missed out on anything.
Please Help
Thanks
MBavisi
I wonder if it's an issue with using SSL and if the browser on he phone is capable of SSL connections. Might be worth trying it over a normal http connection. I've not tried it with https but mine works fine over http.
ASKER
When I try Http it says that The page must be viewed over a secure channel, so its definitely https. I'm not quite sure how to take it off the secure connection. If you could help that'll be great.
Thanks
mBAVISI
Thanks
mBAVISI
Browse to the OMA directory using regular Internet Explorer with friendly http error messages disabled. See what the error is.
You also need to remove the REQUIRE SSL setting on the /exchange, /oma and /Microsoft-Server-ActiveSy nc directory as they are incompatible. This doesn't stop you using SSL, just means that you cannot force SSL.
Easy way to force the users to use SSL is to block port 80 on the firewall.
Simon.
You also need to remove the REQUIRE SSL setting on the /exchange, /oma and /Microsoft-Server-ActiveSy
Easy way to force the users to use SSL is to block port 80 on the firewall.
Simon.
ASKER
Hi Simon,
Thanks for the quick response. I've managed to take off SSL. Now when I use http I get the same error message saying
' A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator'
On the phone it still says Access Denied.
MBavisi
Thanks for the quick response. I've managed to take off SSL. Now when I use http I get the same error message saying
' A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator'
On the phone it still says Access Denied.
MBavisi
Check the authentication and application pool settings.
Authentication
/exchange: Integrated and Basic ONLY.
/exchweb: Anonymous ONLY.
/exadmin: Integrated ONLY.
/OMA: Basic ONLY.
/Microsoft-Server-ActiveSy nc: Integrated and Basic ONLY.
Application Pool:
/exchange - ExchangeApplicationPool*
/exchweb - ExchangeApplicationPool*
/exadmin - ExchangeApplicationPool*
/public - ExchangeApplicationPool*
/oma - ExchangeMobileBrowseApplic ationPool
/Exchange-Server-ActiveSyn c - ExchangeApplicationPool
* will probably show ExchangeApplicationPool but greyed out.
Simon.
Authentication
/exchange: Integrated and Basic ONLY.
/exchweb: Anonymous ONLY.
/exadmin: Integrated ONLY.
/OMA: Basic ONLY.
/Microsoft-Server-ActiveSy
Application Pool:
/exchange - ExchangeApplicationPool*
/exchweb - ExchangeApplicationPool*
/exadmin - ExchangeApplicationPool*
/public - ExchangeApplicationPool*
/oma - ExchangeMobileBrowseApplic
/Exchange-Server-ActiveSyn
* will probably show ExchangeApplicationPool but greyed out.
Simon.
ASKER
Hello Simon,
This has been checked and is exactly how it is displayed above.
Any other suggestions?
Thanks
Adeel
This has been checked and is exactly how it is displayed above.
Any other suggestions?
Thanks
Adeel
In ESM, Global Settings, Mobile Settings, ensure that every box is enabled.
Make sure that you are using the correct version of asp.net - 1.1 and not version 2.0 - that is checked, confirmed in IIS Manager.
Simon.
Make sure that you are using the correct version of asp.net - 1.1 and not version 2.0 - that is checked, confirmed in IIS Manager.
Simon.
ASKER
Hi Simon,
I only have three options. Internet Message Formats, Message Delivery, Mobile Services. In Mobile Services it is empty. When I click new, Mobile Carrier it asks me for a name and smtp domain. I don't which Smtp domain I should put in there.
I only have three options. Internet Message Formats, Message Delivery, Mobile Services. In Mobile Services it is empty. When I click new, Mobile Carrier it asks me for a name and smtp domain. I don't which Smtp domain I should put in there.
It should be empty.
Right click on Mobile Services in the left column and choose Properties. That will give you the options you need.
Ignore the Mobile Carrier stuff - that is for AUTD which is old technology.
Simon.
Right click on Mobile Services in the left column and choose Properties. That will give you the options you need.
Ignore the Mobile Carrier stuff - that is for AUTD which is old technology.
Simon.
ASKER
Hi Simon,
I've noticed that 'Enable Outlook Mobile Access' was not ticked so I have done that. But I still can't access it via the weband this time the Mobile phone says Page cannot be found. With Regards to checking the version of ASP.NET how do I check that in IIS manager.
thanks
Mbavisi
I've noticed that 'Enable Outlook Mobile Access' was not ticked so I have done that. But I still can't access it via the weband this time the Mobile phone says Page cannot be found. With Regards to checking the version of ASP.NET how do I check that in IIS manager.
thanks
Mbavisi
On the Properties of the web site and the virtual folders is a tab "asp.net". That lists the version in use. If there is multiple versions installed then you may have a choice. Exchange uses 1.1.
Simon.
Simon.
ASKER
Simon,
The ASP.NET version is 1.1 and I still have the same issues.
The ASP.NET version is 1.1 and I still have the same issues.
Anything in the event viewer around the time of the attempted login?
What happens when you browse tot he OMA virtual directory with Internet Explorer on your desktop with "Show Friendly HTTP Error Message" turned off?
Simon.
What happens when you browse tot he OMA virtual directory with Internet Explorer on your desktop with "Show Friendly HTTP Error Message" turned off?
Simon.
ASKER
Simon,
Sorry I didn't turned that off. Could you tell me how to do that.
Thanks
Sorry I didn't turned that off. Could you tell me how to do that.
Thanks
Internet Explorer, Tools, Internet Options, Advanced. Buried in there somewhere.
Simon
Simon
ASKER
I've taken off the "Show Friendly HTTP Error Message", this time it asks for username and password but still displays the same thing after that
"A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator"
"A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator"
Is there anything in the server's event viewer at the time you attempt that? Authentication or permission error?
Simon.
Simon.
ASKER
There is an error regarding MSExcahngeOMA. Event ID is 1503
An unknown error occurred while processing the current request:
Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex
Source: mscorlib
Stack trace:
at System.Globalization.Compa reInfo.Ind exOfString (Void* pSortingTable, Int32 win32LCID, String source, String value, Int32 startIndex, Int32 count, Int32 options)
at System.Globalization.Compa reInfo.Ind exOf(Strin g source, String value, Int32 startIndex)
at Microsoft.Exchange.OMA.Pre ferencing. AdUserObje ct.get_glo balWireles sEnable()
at Microsoft.Exchange.OMA.Pre ferencing. AdUserObje ct.get_Use rIsWireles slyEnabled ()
at Microsoft.Exchange.OMA.Pre ferencing. OmaUserInf o.get_User IsWireless lyEnabled( )
at Microsoft.Exchange.OMA.Use rInterface .Global.Se ssion_Star t(Object sender, EventArgs e)
Message: Exception of type Microsoft.Exchange.OMA.Dat aProviderI nterface.P roviderExc eption was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.Use rInterface
Stack trace:
at Microsoft.Exchange.OMA.Use rInterface .Global.Se ssion_Star t(Object sender, EventArgs e)
at System.Web.SessionState.Se ssionState Module.Rai seOnStart( EventArgs e)
at System.Web.SessionState.Se ssionState Module.Com pleteAcqui reState()
at System.Web.SessionState.Se ssionState Module.Beg inAcquireS tate(Objec t source, EventArgs e, AsyncCallback cb, Object extraData)
at System.Web.AsyncEventExecu tionStep.S ystem.Web. HttpApplic ation+IExe cutionStep .Execute()
at System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
An unknown error occurred while processing the current request:
Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex
Source: mscorlib
Stack trace:
at System.Globalization.Compa
at System.Globalization.Compa
at Microsoft.Exchange.OMA.Pre
at Microsoft.Exchange.OMA.Pre
at Microsoft.Exchange.OMA.Pre
at Microsoft.Exchange.OMA.Use
Message: Exception of type Microsoft.Exchange.OMA.Dat
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.Use
Stack trace:
at Microsoft.Exchange.OMA.Use
at System.Web.SessionState.Se
at System.Web.SessionState.Se
at System.Web.SessionState.Se
at System.Web.AsyncEventExecu
at System.Web.HttpApplication
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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ASKER
thnks