winfax pro 10.0 causing a general protection fault.

I have a computer that has winfax pro 10.0 it has been working fine up until now. It is giving a geeral protection fault has occurred  this program will shutdown please reboot. I have looked on symatecs web sight but they don't say to much.
APlusComp247Asked:
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Irwin SantosComputer Integration SpecialistCommented:
Recent windows update

Backup your registry..THEN

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
war1Commented:
Greetings, APlusComp247 !

You may want to uninstall and reinstall Winfax Pro.  Make sure you have the latest updates.

Best wishes!

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war1Commented:
APlusComp247,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
APlusComp247Author Commented:
I  am still working on it.
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