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Office XP..Word and Excel freeze when attempt to save

Hello,

I am working on a clients Dell Dimension 2350. This system is running Windows XP (Home, Fully patched) SP2 as well as Office XP Small business suite. The client stated that she downloaded and installed a MIME decoder last week to alter a document for another client of hers, and ever since the install she has not been able to save any Word or Excel documents. According to the client she promptly uninstalled this piece of software but still cannot save anything. I attempted to create a new user profile on the machine, which did allow me to create new documents and save them all day but any file that was previously created on the PC (word, excel or powerpoint) they freeze the app when attempting to 'save' or 'save as'.

This is what I have tried so far:

1. Attempted to run office "fix and repair" from Add/Remove Programs
2. Attempted to reinstall the office Small Buisiness Suite
3. Attempted to install a (known good) copy of Office XP Professional
Nothing has worked and I do not know what direction to go from here.
I am at a total loss here as to what the problem could be. I need to get this issue resolved ASAP so any help would be greatly appreciated.

Danw76
0
danw76
Asked:
danw76
1 Solution
 
TimCotteeCommented:
Hi danw76,

http://support.microsoft.com/kb/918165 

Tim Cottee
0
 
B-M-CCommented:
Or do this (which is a quicker way of doing what MS recommend in the link in TimCottee's post):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
==Copy above here==
0
 
WelkinMazeCommented:
Hi,

This is because of a recent Windows Update.

You can use the above link

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==
0

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