MS Office XP programs freeze when trying to Save or Save As

Posted on 2006-04-20
Last Modified: 2008-10-27
I am using a Windows XP Home PC, all up to date. We have MS Office XP Standard for Students and Teachers.

My daughter (the student) was working on a project in Word last night and when she tried to save it it locked up on her. We have to task manager to close it down. I have tried uninstalling/reinstalling as well as repairing. Also after the uninstall I have tried deleting the 3 Office 10.0 registry keys in the registry editor before I reinstalled, but I get the exact same problem.

Now here's another weird part - she coppied and pasted her original Word document that started this whole thing to our other computer. Same type of computer, with Win XP Home, all up to date etc. Well when she tried to save it over there, the EXACT same thing happened again! - Also tried uninstall/reinstall, repair, etc. over there with no results.

Please help!
Question by:pchservicesIN
    LVL 44

    Accepted Solution

    Hello pchservicesIN,

    this could be due to the latest security update from microsoft you can check this kb for explanation and fix

    hope this helps a bit
    LVL 11

    Expert Comment


    You can also try this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==

    Author Comment

    Thanks also Welkin - Is there a way to accept your answer too?
    LVL 11

    Expert Comment

    For nothing. :)
    If you really would want to, you can make a zero point posting in the Comunity Support to reopen this thread and after that to split the points.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Have you ever had the experience that you had to follow 10 steps over and over again every time when you need to nicely forward an important email to your manager? Fear no more! With the help of the Quick Steps feature in Outlook 2010, your old chor…
    Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
    This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
    The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now