Microsoft Shared Fax Driver printer driver is not installed on this computer

I have a Windows 2003 SBS server set up with a modem and shared fax.

I have 4 computers which can send faxes through the server w/o a problem.

One client computer gives me an error message when I try to send a fax and says "The 'Microsoft Shared Fax Driver' printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?"  My options are Yes and No. Selecting Yes causes the Add Printer wizard to start and has me locate a printer driver for the fax (never done this before).

I've deleted the "printer" for shared fax from the printer control panel ( \\tncserver\fax ), rebooted, and added it again by going to run > \\tncserver\fax, it adds the fax icon back in the list of printers, but does not fix the problem.

4 other users on the network can fax just fine, all have the same setups so I am thinking there is something messed up on this particular computer.

Any ideas?

Thanks in advance,
OAC TechnologyProfessional NerdsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The shared fax printer is installed automatically when you connect your workstations to the network via the http://<servername>/connectcomputer method.  If you did not add the workstation to the network via this procedure then you need to do fix this with these steps:

The following needs to be done with the client machine:
1.  Log in with THAT machine's LOCAL administrator account.
2.  Unjoin the domain into a WORKGROUP
3.  Change the name of the computer
4.  Delete or rename the following directory C:\Program Files\Microsoft Windows Small Business Server\Clients
5.  Reboot

Then on the server, from the Server Management Console:
1.  Remove the client computers if it still shows in the Client Computer screen on the Server Management Console
2.  Add the client with it's NEW name using the Add Computer wizard

Then, go back to the client machine and join the domain by opening Internet Explorer and navigating to http://servername/connectcomputer

Sometimes, this problem will happen when a client computer WAS joined correctly, but the client computer may have had XP SP2 installed already while the SBS was not configured yet for being able to update XP SP2.  This is resolved by updating SBS to it's SP1 ( and then redeploying the fax service through the Client Computer setup.  Full details on this and other fax related items can be found here:


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
OAC TechnologyProfessional NerdsAuthor Commented:
you are the man, TechSoEasy!

Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
unfortunately, sometimes I feel like the man-ual.  :-)

Glad you got it fixed!

OAC TechnologyProfessional NerdsAuthor Commented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.