Cannot export contacts to Excel from Outlook 2003

Posted on 2006-04-20
Last Modified: 2012-05-05
In outlook 2003 (v11.0 build 6568) I select the contacts folder, then perform the following menu operations and selections.

[File] > [Import and Export...] > [Export to a File] > [Next >] >
[Microsoft Excel] > [Next >]

At this point the dialog box tells me to select a folder to export from, but the window is empty! It does not matter which type of file I select in the previous window - there are never any options displayed for the from folder.

Question by:sitecreations
    LVL 11

    Expert Comment


    This may be because of a recent Windows Update.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==
    LVL 5

    Author Comment

    no change after your suggestion.  still empty.
    LVL 97

    Accepted Solution

    Greetings, sitecreations !

    After Microsoft Excel > Next, you should see folder lists, including the Contacts folder

    If the list is not showing, something is not working correctly in Outlook or Excel

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    Repair Excel. With Excel Open, go to Help> Detect and Repair.

    7. If no joy, reinstall Outlook and Excel.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

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