Class not registered when trying to install apps or even InstallShield update from installshield app ikernel.exe

We have an XP Home laptop that is having a problem with the error message 'class not registered' for several pieces of hardware that want to install their software - Iomega externa USB CD drive and Canon printer, and others that slip my mind right now.

When trying to install the Iomega apps, I get an error with ikernel.exe 'class not registered'.  Googling that, it's an InstallShield app.  Their website has suggestions of clean the temp folders, reboot, tweak DCOM settings, etc.  all were empty, configured correctly already, but the problem persists.  I found an INstallsheidl page saying to delete the engine folder and reinstall installsheild... even that gets the 'class not registered' message!

The machine runs OK other than when trying to install apps.  We are logged on as an administrator, there are no other users logged in or even that exist...

This seems like a general issue with classes / installshield which is why I posted it here.

Other than a reinstall, any recommendations!?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tommy BraasCommented:
This is NOT the right TA for this question.

Disconnect the hardware from the laptop. Go to Start menu -> Control Panel -> Add/Remove Programs and remove the software for the devices that aren't working.

Reinstall the software for one of the devices.
Reconnect the device when either instructed to do so, or when the installer has finished installing.
LookingForITHelpAuthor Commented:
It's a problem with ikernel in general - it first showed up with hardware, but then we noticed that any new installs were failing with the same message.  even at installshield's website, they tell you to do a reinstall of the installshield engine,.... and that fails!

So when I searched for keyworkds here, this came up as one of the most common sites for the 'class not registered' error...

Tommy BraasCommented:
Try posting your question in this topic area instead

You can ask to have the points for this question refunded by asking in the Support area. You can find the link to the support area at the top of this page.

Good luck!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.