HP PSC 1315 paper problem

I have a HP PSC 1315 that is malfunctioning.

It started jamming the paper. Both lights would come up on the printer ( the paper/cartridge lights ) and a "printer cartridge is stalled" error would come up on the computer screen followed by a " paper jammed " error.

I went to the HP customer support website and followed their suggestions until I reached " Call HP ". No luck. The problem is still there.

The only good thing is that (as long as I remove the paper from the tray first)I can send a printing command, wait for the "out of paper" error message to come up, put the exact number of pages I need to print the document in the tray , reset the printer, and the document will print just fine.

Nevertheless, If there is paper in the tray already, It will pull the paper half way through and then it will stop and the series of error messages mentioned above will come up. Sometimes, if it manages to go through with the printing, it will still continue to pull an extra page after the printing job is done and get stuck again.

netminder29Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

 
nobusCommented:
you have problems with the paper feed.
i think you'll need to turn it in for service.
0

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
 
David523Commented:
As nobus has indicated this is a paper feed issue and not something which is going to be fixed without Service.  Although I see this is one of the lower priced printers and while servicing is an option I would strongly recommend the consideration of a replacement printer.  The capabilities are rapidly improving and the cost of repairing will surely exceed the value of the printer.  Following is a link to HP which will provide assistance in identifying an appropriate printer.  Go to the link and on the Right Hand Side click under "Help me Choose a Printer":

http://www.hp.com/united-states/consumer/gateway/printing_multifunction.html

Hope this Helps!!!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.