Outlook & Word hangs and not responds when trying to attach a file

Posted on 2006-04-20
Last Modified: 2012-05-11
Hello Experts.

I have Windows XP Pro with Outlook 2002 with Service Pak 3 with 1 single pop account.
Everything seems to be fine downloading and sending email but when I try to attach a document to the email the dialog pops up and when I click on the down arrow for the 'LOOK IN' to go to a mapped drive or floppy or any other drive, it immediately goes to hourglass and goes to Not Responding.  It can take 10 to 20 minutes and it still isn't responding.

Word has the same thing. When I click OPEN the dialog pops up without any problem to My Documents folder but when I click on the down arrow to select a different drive, it just hangs.

Has anyone else seen this happen? Any suggestions/solutions?

Question by:dagatorman
    LVL 97

    Accepted Solution

    Greetings, dagatorman !

    Internet Explorer April Update may have cause this error. Here is a fix.

    Best wishes!

    Author Comment

    Excellent. Adding the addtional registry key solved the problem!

    LVL 97

    Expert Comment

    You are welcome, dagatorman!

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