• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 191
  • Last Modified:

We have a printer down!

My cat knocked over my HP Deskjet 3320 and I haven't turned it on since.  What should I do first to get it running again?  It fell about 5 feet to the floor by the way.  nothing appears loose or broken from my eye's view.
0
Wooky Jack
Asked:
Wooky Jack
  • 3
  • 2
  • 2
2 Solutions
 
hdhondtCommented:
If nothing appears broken, try switching it on and see what happens
0
 
David523Commented:
Nothing may be wrong and turning the printer on as suggested by hdhondt is excellent.  Might also reseat all the cartridges (Ink - printhead) to isure they are not loose.  Maybe your printer is like the cat and has Nine Lives!!  LOL

Hope this Helps!!!
0
 
Wooky JackAuthor Commented:
I will give details of what happens when I get back from this weekend, thank you for being patient!
0
Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

 
Wooky JackAuthor Commented:
I'm such a slacker...I have finals coming up, I will try to get to this printer...i've put it off longer than this question has been open...sorry for the inconvenience, doing my best, pretty busy around this time, school ending, finals...I'll get it done before may!
0
 
Wooky JackAuthor Commented:
hdhondt and David523,

I turned it on and the green light kept blinking before and after I installed the drivers.  I put some paper in the printer and printed a test page.  The light continued to blink, nothing happend.  I took the ink cartridges out and reseated both of them and pressed the printer button.  The cartridge carry did some moving around, but no printing.  I took both cartridges out and looked at them, they looked pretty shookin up and the color was all clumped around the distributor on both of them.

I went to Staples and just bought a black ink and popped it in there by itself, ran a test print page, and bam out of the printer faster than toast.  Thank you so much for the patience, I'm happy I have my deskjet back, for $25 its still a champ!

-thephalanx
0
 
David523Commented:
Thank You!!!    :-)
0
 
hdhondtCommented:
Glad it's working - and thanks for the points

H-)
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

  • 3
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now