Computer locks up (hour glass) when I try to save or save as

Posted on 2006-04-20
Last Modified: 2012-05-05
I have been trying to solve this problem for 3 days.  My gateway locks up when I try to save or save as in any Office program - word, excel, etc.  I have used a anti virus program, spyware program, I have uninstalled office, re-installed office, rebooted, etc.  I am at a loss.  HELP
Question by:CarolynAnnK
    LVL 80

    Accepted Solution

    Hi Carolyn,
    Microsoft recently pushed a security update MS06-015 (908531) ( that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures.

    The suggested fix is:
    1) Log on to the computer with an account having administrator privileges
    2) Launch Regedit from the Start...Run command line
    3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
       Right-click "Cached", point to New, click "DWORD Value", and then enter:
       {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
    4) Set the Data of this value to 1
    5) Close the Registry Editor
    6) Reboot the computer

    Or try the following shortcut:
    1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

    2) Open the Start...Run menu item
    3) Paste the instruction from step 1 into the resulting dialog box and hit return

    LVL 1

    Expert Comment

    Brads suggestion is the right one for you I'm sure.

    If you chose his second option, be sure to restart OR kill all instances of verclsid.exe in / with Task Manager.

    I fixed three machines with this issue just yesterday...

    LVL 6

    Expert Comment

    Also found that if the office documents you are trying to open via a mapped drive, disconnect the drive and then remap.  
    LVL 1

    Expert Comment

    First of all, have you tried to save it to a floppy or send it to yourself in an attachment?
    Try to save it as a different type..Excel 5.0/95.
    Disable any antivirus and then try to save it.
    If you can save it to a floppy, go into safe mode and and see if you can save it from there. If you can than you may have a Terminate and Stay Ready (TSR) program that is causing a conflict.

    Expert Comment

    I tried the first suggested fix from Brad but was still having the same problem Tried the 2nd fix (shortcut) and that did the trick. Thanks! I was really getting frustrated.

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