[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 990
  • Last Modified:

Computer locks up (hour glass) when I try to save or save as

Hi,
I have been trying to solve this problem for 3 days.  My gateway locks up when I try to save or save as in any Office program - word, excel, etc.  I have used a anti virus program, spyware program, I have uninstalled office, re-installed office, rebooted, etc.  I am at a loss.  HELP
Carolyn
0
CarolynAnnK
Asked:
CarolynAnnK
1 Solution
 
byundtCommented:
Hi Carolyn,
Microsoft recently pushed a security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx) that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures. http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return

Brad
0
 
markr74969Commented:
Brads suggestion is the right one for you I'm sure.

If you chose his second option, be sure to restart OR kill all instances of verclsid.exe in / with Task Manager.

I fixed three machines with this issue just yesterday...

Mark
0
 
NzarthCommented:
Also found that if the office documents you are trying to open via a mapped drive, disconnect the drive and then remap.  
0
 
TommyGunnCommented:
First of all, have you tried to save it to a floppy or send it to yourself in an attachment?
Try to save it as a different type..Excel 5.0/95.
Disable any antivirus and then try to save it.
If you can save it to a floppy, go into safe mode and and see if you can save it from there. If you can than you may have a Terminate and Stay Ready (TSR) program that is causing a conflict.
0
 
deidreaCommented:
I tried the first suggested fix from Brad but was still having the same problem Tried the 2nd fix (shortcut) and that did the trick. Thanks! I was really getting frustrated.
 
0

Featured Post

Restore individual SQL databases with ease

Veeam Explorer for Microsoft SQL Server delivers an easy-to-use, wizard-driven interface for restoring your databases from a backup. No expert SQL background required. Web interface provides a complete view of all available SQL databases to simplify the recovery of lost database

Tackle projects and never again get stuck behind a technical roadblock.
Join Now