Computer locks up (hour glass) when I try to save or save as

I have been trying to solve this problem for 3 days.  My gateway locks up when I try to save or save as in any Office program - word, excel, etc.  I have used a anti virus program, spyware program, I have uninstalled office, re-installed office, rebooted, etc.  I am at a loss.  HELP
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi Carolyn,
Microsoft recently pushed a security update MS06-015 (908531) ( that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures.

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Brads suggestion is the right one for you I'm sure.

If you chose his second option, be sure to restart OR kill all instances of verclsid.exe in / with Task Manager.

I fixed three machines with this issue just yesterday...

Also found that if the office documents you are trying to open via a mapped drive, disconnect the drive and then remap.  
First of all, have you tried to save it to a floppy or send it to yourself in an attachment?
Try to save it as a different type..Excel 5.0/95.
Disable any antivirus and then try to save it.
If you can save it to a floppy, go into safe mode and and see if you can save it from there. If you can than you may have a Terminate and Stay Ready (TSR) program that is causing a conflict.
I tried the first suggested fix from Brad but was still having the same problem Tried the 2nd fix (shortcut) and that did the trick. Thanks! I was really getting frustrated.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.