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ASUS A8N SLI-Premium mobo locks on ACPI Controller during boot

New mobo. Boots ok from SATA drive with XP as long as PCI Ultra/ATA controller card is not installed.  Trying to get IDE drive access, machine will not boot from IDE drive without OS. OS is on SATA drive.  Mobo locks during boot at "ACPI Controller' when ATA card installed. Take out card, machine boots. I've tried removing power from other drives, no change. Am using 485W power supply.  Help is appreciated.

Wayne
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oilieone
Asked:
oilieone
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1 Solution
 
garycaseCommented:
Have you tried using a different PCI slot?   These cards can be very sensitive to which slot they're in (which effects the resource assignments).   Also, be sure any BIOS settings for "Plug 'n Play OS" are set to no/disabled.   It's important that the BIOS assign the resources for that card at boot time.
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nobusCommented:
>>  machine will not boot from IDE drive without OS  <<   i would say that is normal,
and can the card be faulty? can you test it on another PC? just to be sure . .
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oilieoneAuthor Commented:
Will try different slot. This is a new pci card. will see what happens.
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nobusCommented:
a new card can be bad, DOA. so i suggest you test it first.
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oilieoneAuthor Commented:
bios sees pci card (ultra/133 contoller) so I don't think it is the card. My best guess is conflict with IRQ 9 causing a lockup. Pull the card, boots normal.
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nobusCommented:
ok - if you do not test it, let it be.
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oilieoneAuthor Commented:
on boot, the ata controller card shows itself and shows the attached ide drive. just won't go through acpi controller section then to xp.  pull the card and xp boots.  I'm beginning to wonder if xp may be faulty.
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nobusCommented:
that can be; you can try running sfc /scannow from the run box, or even a repair install :
http://www.michaelstevenstech.com/      

or try booting from a bootable cd, like knoppix : www.knoppix.org
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garycaseCommented:
Did you check the BIOS for "Plug 'n Play OS" ??
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oilieoneAuthor Commented:
I've tried both P&P on and off, neither setting makes a difference. Did run the sfc /scannow routine and SP wants files off the CD but can't seem to find them.  Think I'll re-install
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garycaseCommented:
Re-installing's not a bad idea.  You should set P&P off for the reinstall (it's counter-intuitive, but it actually works better that way).
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nobusCommented:
>>   Did run the sfc /scannow routine and SP wants files off the CD but can't seem to find them.  <<  here a link on how to run it :  www.updatexp.com/scannow-sfc.html
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oilieoneAuthor Commented:
Re-installed XP onto clean IDE hard drive. Solved nearly all the problems. Only thing that remains: Cannot run SATA drive and PCI A\Ultra/133 controller card for additional IDE access at the same time System still hangs at ACPI portion of boot sequence. Something isn't compatible between the two. Ideas?
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garycaseCommented:
What brand is the PCI card?   I always use Promise cards, and have never had this issue.   I've got one system with two SATA drives, 2 IDE drives on internal channel; and 2 add-in Promise cards to support 8 more drives -- and have no problems with this.

... I suggested it earlier, but have you tried different PCI slots for the card?  (since you re-installed)
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oilieoneAuthor Commented:
Thanks. I do have a Promise card and will try it again. But will move from slot 1 to slot 2 or 3 (counting away from cpu).  The SIIG cards would not work.
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oilieoneAuthor Commented:
Moved the Promise card to slot 2. Machine will boot and XP start but only as long as no drives are connected to the card! Any ideas?
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garycaseCommented:
What is the current boot order in your BIOS?
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oilieoneAuthor Commented:
Boot order is CDROM, Hardrive. The bios allows to choose the hard drive sequence also. It is IDE then SATA.
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garycaseCommented:
Since your OS is on the SATA drive, it would seem the hard drive sequence should be set to SATA, then IDE.
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oilieoneAuthor Commented:
I moved the OS of the SATA by doing fresh install on IDE. Then formatted the SATA drive to use for storage. What I'm finding is that as long as a drive is not connected to the PCI IDE controller (Phoenix by the way) the system will boot ok. I noticed yesterday that when the IRQ listing comes up during boot, the USB IRQ's are marked NA when a drive is attached to the controller. Remove the drive cable from the controller and reboot: USB IRQ's in place and system boots. Think I may have to figure out how to reassign the IRQ's for the PCI controller card.
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oilieoneAuthor Commented:
Ooops, called the card a Phoenix, it's not Phoenix but Promise 100. Also, I tried the SATA first boot sequence before re-installation of OS; didn't work.
Thanks for the assistance
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garycaseCommented:
Do you have "USB legacy support" enabled in the BIOS?
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oilieoneAuthor Commented:
USB legacy support is enabled.
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garycaseCommented:
I'm about out of ideas here.   Look carefully in the BIOS and see if there's a hard disk order that you can set -- this should be a DIFFERENT menu than the "boot order".  

Is this the card you're using:  http://www.newegg.com/Product/Product.asp?Item=N82E16816102027    I've used several of these and have NEVER had a problem !!  I've never had to call Promise, but they do reportedly have good customer support -- I'd give them a call.   They may swap your card and see if that makes a difference.  [(408) 228-1400]

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oilieoneAuthor Commented:
Thanks again for your tremendous help. The card I have is not the 133 version but is a 100. I'll attempt to contact Phoenix and see what they say. This is a problem I've never encountered before either.  

The BIOS  has two settings for boot drives. The first setting allows choosing the device order, ie, cd-rom, hard drive, legacy device. The second to choose the order by selecting the specific device order, such as, IDE drive 0, SATA drive 1 etc. I've tried many combinations in these settings and none will work.

I"ll post qhat I find out from Phoenix.
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nobusCommented:
DON'T contact Phoenix - it is a Promise card !
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oilieoneAuthor Commented:
Sent message to Promise and have yet to hear from them. You are correct it is a Promise Tech card, the bios is Phoenix.....
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oilieoneAuthor Commented:
A post has been made in "Cleanup" requesting to delete this question.  No answer has been found.  Promise Technology has not responded to my query. This leave no choice but to invest in a new card or drop the idea completely.

Wayne
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garycaseCommented:
In reviewing this, I noted the comment "...The card I have is not the 133 version but is a 100 ...".   Depending on exactly which version of the TX100 it is, this card may not have 48-bit LBA support.   While this still doesn't explain the symptoms you're having; it COULD be causing issues IF the drive(s) you're attaching to it larger than the 28-bit LBA limit (137GB).    If that's the case, you might want to try the newer Promise card:  http://www.newegg.com/Product/Product.asp?Item=N82E16816102027
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oilieoneAuthor Commented:
Thank you garycase. I've tried to attach a 40 gb drive without success. I have an IOMEGA zip drive that is ATAPI, it will not work either.  Since so much has been said about the newer Promise card, I think that will be the next step. If that doesn't work, then I'll have to "punt".  Thanks again for the help.
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garycaseCommented:
I'm not surprised about the zip drive ==> MANY of the add-in IDE cards do NOT work with ATAPI drives;  only hard drives.   The Promise card I linked to above (and earlier) DOES support ATAPI devices.   I'd be very surprised if it doesn't work -- but if this is a motherboard incompatibility issue it may not.
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NetminderCommented:
Closed, 500 points refunded.
Netminder
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oilieoneAuthor Commented:
Agreed Netminder.  Close and refund.  Thanks all for the attempt.  Wayne
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