Linksys Wireless G Router , Not connecting ??! Please Help..

Ok my boss's home linksys wireless g router is not connecting.  I have spent an hour on the phone with him trying to get it to work but still nothing, So before i make the trip down to his house to physically inspect i would like to get more information and help from you guys the experts.  Here is the problem:

It picks up the wireless router's signal, we have WEP encrypt .. WHen we hit connect it asks for the key, ok well we enter the key and it goes to the please wait while wireless is connecting.. well few minutes of waiting and it just stops and goes back to the first step, looking for wireless signal ?  i have tried diabling and renabling the card.. i tried rebooting the router and reseting  and still same thing, i tried taking off teh WEP, but stills ame problem it connect and then just stops and goes back to step one stating wireless is not connected ??? please help with any information. thank you.
Coupee36Asked:
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Jay_Jay70Commented:
Hi Coupee36,

try the basics - firmware update, make sure DHCP is enabled on the wireless if you want it to dole out IP's or relay if running from somewhere else etc

update drivers on the card also

Cheers!
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Coupee36Author Commented:
thanks for the quick reply.. ya, well i havnt done those basics yet since i have yet to make the trip to his house  i was trying to see if there was maybe some quick setup i could help him over the phone with.. But the router he just purchased a couple of days ago, it was working fine yesterday and some time today, then all of a sudden just stopped ? I have downloaded a current driver for his network card hoping that could actually be the culprit.  I will download firmware as well when i get there.. thanks again..

basically it sees the router, when we conenct it asks for key, we give the key then it goes to connectingn please wait, and thats where problem starts.. it just stays there, then stops and stills ays disconnected :( .. anyhow i will try the drivers update tommorow..
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CKWTCommented:
have made him check is there is another wireless signal in the area. imagine that a peak of signal comes in and the Wireless card wants to connect to a higher signal before established connection to your router.

The Wireless AP nowadays comes with a Wizard software that installs on the computer and works in pair with windows Wireless Manager... Disable on of them from the area where you'll select your wireless networks properties or go into msconfig and disable from startup list the Manufacturer Wireless network manager...and restart the Computer...

Hope it helps


CKWT

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snerkelCommented:
Try these instructions http://www.tech24.arce.co.uk/air2.htm
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WGhenCommented:
Is your boss also using a Linksys wireless NIC?  They sometimes have trouble losing config, especially WEP.  If you think this is happening, go to WWW.Boingo.com, click on Download and download their free wireless software.  Install on Boss's PC, do not uninstall Linksys software, enter setting etc in Boingo software, see if it stays after that.
I had this problem and spent some time on the phone with linksys, and that is actually what they told me to do.
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Coupee36Author Commented:
thanks fellas for all replys.. boss is giong to bring his laptop to work today, so i am going to update his driviers and disable the windows wirleess software and install boingo.. and see if that works.. thanks again.
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WGhenCommented:
Good Luck
WGhen
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GENTPCommented:
Make sure the NIC's configuration is not set to B band for the wireless standards.  Make sure the configuration of the card is set to automatic and not something stupid (like a couple of the cards I've found at work).

Change the frequency the wireless router is operating on.  It could be interfereing with cordless phone signals.  I always try to use something not too standardized - somewhere in the 8-10 channel range.
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RiceyRiceCommented:
Save your self future headaches by configuring the router for remote administration (set a strong PW first!!) and possibly even the laptop for Remote Access. That way you can just handle future problems (which there inveritably will be) from your office and not waste a saturday morning troubleshooting wireless at your boss' place.
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Coupee36Author Commented:
ok.. its somwat working now.. ONe question.. he has Verizon Broadband.. Its static IP.. now when we get into the router setup, we chose Static IP .. it asks for IP, gateway, and dns.. where do we get the information for this to enter in ?? would calling tech support help retrieve these infols ? thanks.
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RiceyRiceCommented:
Absolutely...so you got the WL working but no internet?
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snerkelCommented:
>>> ok.. its somwat working now.. ONe question.. he has Verizon Broadband.. Its static IP.. now when we get into the router setup, we chose Static IP .. it asks for IP, gateway, and dns.. where do we get the information for this to enter in ?? would calling tech support help retrieve these infols ? thanks.

No need to set it to static IP, instead select "Dynamic IP address" your ISP will automatically assign all the correct settings from their DHCP server.

"Static IP" in this context just means that the router will always be assigned the same WAN IP by your ISP.
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Coupee36Author Commented:
ok thanks guys for help.. i updated the drivers and disabled windows wireless software and used boingo.. and that seems to connect to router better.. tech support actualy helped him to connect the router to internet.. so all is good now. thanks again really appreciate it.
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Jay_Jay70Commented:
great stuff,

thankyou!
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