User is unable to receive e-mail from an external supplier.


I have a user in one of our sites who is unable to receive a mail from one of her suppliers. She is running Win Xp SP2 on Outlook2003. Basically the supplier sends the mail but the user does not receive the e-mail. When tracking is enabled on the e-mail it shows as being delivered to the user's mailbox but she does not see the e-mail. When supplier copies another user in the same location they receive the e-mail ok. Rules have been checked and deleted on the user's machine and profile recreated from scratch but the same issue occurs. Also when the user tries receiving mail in webmail she gets the same problem. This issue only occurs with this one e-mail address and user receives all other e-mails without a problem. Also junk mail has been checked and it is not being directed there.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

A lot of the problems I've seen with user's not seeing mail that has been delivered is the view. The will have the view menu set to see only read messages, or one of the other options. Another option is that they have the sort order set so they are not viewing messages received in the correct order. Re-sort the mailbox to see if this is the issue. Finally, perform a search on the user's mailbox to see if it is in an unexpected location. The only other issue I can think of is cached mode causing problems, though I would look at the other options first.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tanveer_1476Author Commented:
Just remote controlled into user's session and managed to locate the messages in users special junk email.pst folder. Some how mail was sent to junk e-mail folder pst file. Still need to research how she did this. Thanks Ken.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.