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Windows XP Home Recovery

I upgraded my Java JRE from 1.3.1 to 1.4.2_11. After doing this I rebooted my machine and I get to the Windows XP splash screen with the the progress bar and it never leaves this screen.

I rebooted in safe mode, went to SYstem recovery and selected a snapshot from the previous day. The recovery was apparently successful but a reboot  just got stuck at the same screen as before.

I've tried recovering to an older snap with the same results.

How can I correct this problem?
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tcengineer
Asked:
tcengineer
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1 Solution
 
venom96737Commented:
sounds like a driver has corrupted time for the process of elimination start with the video card and work your way through them all to see if you can get it to boot in normal mode.
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kkattfishCommented:
make sure you unplug all of your usb devices and see if that makes a difference (especially if you have usb drives.)  how long does it stay at this splash screen?  
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tcengineerAuthor Commented:
I have 2 usb devices connected; a wireless mouse and an hp 6110 printer.

The splash screen stays up indefinately. I left the machine at the splash screen over night and was still there this morning.

Doing a system recovery doesn't return drivers to a previous state?

I'm running the system in safe mode with networking. Is there any way to get a hint as to which drivers it might be?
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tcengineerAuthor Commented:
I did try disconnecting the mouse and rebooting but that didn't help
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venom96737Commented:
well the answer is no the only way to find the driver is to eliminate them one by one but start with the video card that is the most likely culprit.
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kkattfishCommented:
I'd recommend adding the following options to the BOOT.INI line:
/noguiboot /sos /bootlog
These turn off the graphical screen, display each driver as it loads, and save a bootlog to %WINDOWS\ntbtlog.txt

Hopefully it will freeze consisently after one driver (in my case, it's after "agpCPQ.sys")... The next line in a "successful" bootlog reveals the troublesome driver.
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tcengineerAuthor Commented:
I tried your recommendation. Below is the ntbtlog.txt up until the first driver that didn't load. Does this mean that the first dirver that didn't load is the on I need to update?

 Service Pack 2 4 20 2006 23:30:08.375
Loaded driver \WINDOWS\system32\ntoskrnl.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver ACPI.sys
Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver intelide.sys
Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver PartMgr.sys
Loaded driver SSI.SYS
Loaded driver \WINDOWS\system32\Drivers\NDIS.SYS
Loaded driver \WINDOWS\system32\Drivers\TDI.SYS
Loaded driver VolSnap.sys
Loaded driver atapi.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
Loaded driver fltMgr.sys
Loaded driver sr.sys
Loaded driver PxHelp20.sys
Loaded driver KSecDD.sys
Loaded driver Ntfs.sys
Loaded driver fsmnt.sys
Loaded driver ohci1394.sys
Loaded driver \WINDOWS\system32\DRIVERS\1394BUS.SYS
Loaded driver Mup.sys
Loaded driver gagp30kx.sys
Did not load driver ACPI Multiprocessor PC
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tcengineerAuthor Commented:
I removed all entries from the ntbtlog.txt file and rebooted with the boot flags you suggested to get a fresh log. I've included the entire log file contents below.

Any suggestions based on this info?

 Service Pack 2 4 21 2006 11:55:42.375
Loaded driver \WINDOWS\system32\ntkrnlpa.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver ACPI.sys
Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver intelide.sys
Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver PartMgr.sys
Loaded driver SSI.SYS
Loaded driver \WINDOWS\system32\Drivers\NDIS.SYS
Loaded driver \WINDOWS\system32\Drivers\TDI.SYS
Loaded driver VolSnap.sys
Loaded driver atapi.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
Loaded driver fltMgr.sys
Loaded driver sr.sys
Loaded driver PxHelp20.sys
Loaded driver KSecDD.sys
Loaded driver Ntfs.sys
Loaded driver fsmnt.sys
Loaded driver ohci1394.sys
Loaded driver \WINDOWS\system32\DRIVERS\1394BUS.SYS
Loaded driver Mup.sys
Loaded driver gagp30kx.sys
Loaded driver \SystemRoot\system32\DRIVERS\nic1394.sys
Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys
Loaded driver \SystemRoot\system32\DRIVERS\ialmnt5.sys
Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbuhci.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
Loaded driver \SystemRoot\system32\DRIVERS\R8139n51.SYS
Loaded driver \SystemRoot\system32\DRIVERS\bcmwl5.sys
Loaded driver \SystemRoot\system32\DRIVERS\AGRSM.sys
Loaded driver \SystemRoot\System32\Drivers\Modem.SYS
Loaded driver \SystemRoot\system32\DRIVERS\parport.sys
Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys
Loaded driver \SystemRoot\system32\DRIVERS\PS2.sys
Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\imapi.sys
Loaded driver \SystemRoot\system32\drivers\pfc.sys
Loaded driver \SystemRoot\system32\drivers\iviaspi.sys
Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys
Loaded driver \SystemRoot\system32\DRIVERS\redbook.sys
Loaded driver \SystemRoot\SYSTEM32\DRIVERS\GEARAspiWDM.sys
Loaded driver \SystemRoot\system32\DRIVERS\dne2000.sys
Loaded driver \SystemRoot\system32\DRIVERS\audstub.sys
Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys
Loaded driver \SystemRoot\system32\DRIVERS\msgpc.sys
Loaded driver \SystemRoot\system32\DRIVERS\psched.sys
Loaded driver \SystemRoot\system32\DRIVERS\ptilink.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspti.sys
Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys
Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys
Loaded driver \SystemRoot\system32\DRIVERS\update.sys
Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys
Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Loaded driver \SystemRoot\system32\drivers\RtkHDAud.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS
Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS
Loaded driver \??\C:\Program Files\Symantec\SYMEVENT.SYS
Loaded driver \??\C:\Program Files\Symantec AntiVirus\Savrtpel.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\navex15.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\naveng.sys
Loaded driver \??\C:\Program Files\Symantec AntiVirus\savrt.sys
Did not load driver \SystemRoot\System32\Drivers\Changer.SYS
Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.SYS
Loaded driver \SystemRoot\System32\Drivers\Null.SYS
Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
Loaded driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\System32\Drivers\mnmdd.SYS
Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
Loaded driver \SystemRoot\system32\DRIVERS\rasacd.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys
Loaded driver \SystemRoot\system32\DRIVERS\ipsec.sys
Loaded driver \SystemRoot\system32\DRIVERS\tcpip.sys
Did not load driver \??\C:\Program Files\Symantec\SYMEVENT.SYS
Loaded driver \SystemRoot\System32\Drivers\SYMTDI.SYS
Loaded driver \SystemRoot\system32\DRIVERS\netbt.sys
Loaded driver \SystemRoot\System32\drivers\afd.sys
Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys
Did not load driver \SystemRoot\system32\DRIVERS\serial.sys
Did not load driver \SystemRoot\system32\DRIVERS\processr.sys
Did not load driver \SystemRoot\system32\DRIVERS\wceusbsh.sys
Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS
Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys
Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys
Did not load driver \SystemRoot\system32\drivers\InCDPass.sys
Did not load driver \SystemRoot\system32\drivers\InCDRm.sys
Loaded driver \SystemRoot\system32\DRIVERS\ipnat.sys
Loaded driver \SystemRoot\System32\Drivers\Fips.SYS
Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys
Loaded driver \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
Loaded driver \SystemRoot\system32\DRIVERS\arp1394.sys
Loaded driver \SystemRoot\system32\drivers\cafcr.sys
Loaded driver \SystemRoot\system32\DRIVERS\USBSTOR.SYS
Loaded driver \SystemRoot\system32\DRIVERS\hidusb.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbscan.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbprint.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZius12.sys
Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZid412.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZipr12.sys
Loaded driver \SystemRoot\System32\Drivers\Fastfat.SYS
Loaded driver \SystemRoot\System32\Drivers\Cdfs.SYS
Loaded driver \SystemRoot\system32\drivers\ofant.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndisuio.sys
Did not load driver \SystemRoot\system32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\system32\DRIVERS\mrxsmb.sys
Loaded driver \SystemRoot\system32\DRIVERS\mrxdav.sys
Loaded driver \??\C:\WINDOWS\system32\Drivers\CVPNDRVA.sys
Loaded driver \SystemRoot\system32\DRIVERS\srv.sys
Loaded driver \SystemRoot\system32\drivers\npf.sys
Loaded driver \SystemRoot\system32\drivers\wdmaud.sys
Loaded driver \SystemRoot\system32\drivers\sysaudio.sys
Loaded driver \SystemRoot\system32\drivers\splitter.sys
Loaded driver \SystemRoot\system32\drivers\aec.sys
Loaded driver \SystemRoot\system32\drivers\swmidi.sys
Loaded driver \SystemRoot\system32\drivers\DMusic.sys
Loaded driver \SystemRoot\system32\drivers\kmixer.sys
Loaded driver \SystemRoot\system32\drivers\drmkaud.sys
Did not load driver \SystemRoot\system32\DRIVERS\ipnat.sys
Loaded driver \SystemRoot\System32\Drivers\HTTP.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\navex15.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\naveng.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\navex15.sys
Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20060414.020\naveng.sys
Loaded driver \SystemRoot\System32\Drivers\SYMREDRV.SYS
Loaded driver \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilDrv1061.sys
Loaded driver \SystemRoot\system32\drivers\kmixer.sys
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kkattfishCommented:
have you tried a last good known configuration?

To access the Last Known Good Configuration startup option
1.
 Remove all floppy disks and CDs from your computer, and restart your computer.
 
2.
 Press F8 when prompted.

If Windows XP Professional starts without displaying a menu similar to that shown in Figure 29-4, restart your computer. Press F8 after the firmware POST process completes but before Windows XP Professional displays graphical output.
 
3.
 On the Windows Advanced Options menu, select Last Known Good Configuration.
 


it appears to be that you have a corrupted or bad video driver.  
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