• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 863
  • Last Modified:

Pc Anywhere will not install

When trying to install Host only PC Anywhere on a Dell Win 2000 Poweredge 1300 server, the menu comes up an then before the install starts, a box pops up saying, "Installation of the current product has failed.  What would you like to do"  the only option is to cancel.  We have tried it several times, this is a brand new disk out of the box.  In the Event Viewer there is an error from each time we tried it that says, "MSI installer error failed to connect to server"  0x80070424.  The server is running fine.  Is this a server problem or a software problem?
Thanks,
0
sim2k_support
Asked:
sim2k_support
  • 2
  • 2
  • 2
  • +4
1 Solution
 
Will SzymkowskiSenior Solution ArchitectCommented:
Hello there,

Try this out here is the link.

http://myitforum.com/articles/8/view.asp?id=7270

Hope this helps
0
 
amohatCommented:
Not sure what your issue is, but you might try Radmin (http://www.radmin.com/products/radmin/index.php)

That's what I use and it works great. Tried and true software, been around for years, safe, excellent. (or VNC, even more so)

But do you need more than Remote Desktop, the builtin remote control software? It seems that everyone who uses PCAnywhere can get along just fine with other, better, cheaper software. Nothing beats RDP for speed/price.
0
 
NYtechGuyCommented:

try LogMeIn - http://logmein.com

No firewall/VPN configuration, get to it from any PC with an internet connection, and free as in beer
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
Will SzymkowskiSenior Solution ArchitectCommented:
I also use Logmein as my remote desktop tool and its free and works great!
0
 
scrathcyboyCommented:
Apparently this version of PC ANy is deisgned to connect to the internet to validate the product, that is a serious mistake for software developers to do that, but so many try and many go out of business.  You will find that tight-VNC does all PC Any does, and better, with better encryption.  Check out tight-vnc at www.tightvnc.com
0
 
FermionCommented:
Some thoughts: Be certain to disable any anti-virus and firewall before installation.
In a pinch, boot into SafeMode and install from there.
0
 
NYtechGuyCommented:

If you must use PC Anywhere, I would verify that you can get to the internet successfully - thus checking that your connection from the server itself as well as the DNS server(s) it is using are working properly.

Furhter, disable any (1) local firewall software and also (2) any network firewall rules preventing any outbound (LAN -> WAN) ports/services through.
0
 
sim2k_supportAuthor Commented:
The Internet works fine, they have a network firewall, not sure how that would be the problem, there is no software firewall on the server itself.  It won't even begin the install from the cd, as the error comes up right away.  We do need to open up the ports on the firewall, but normally that can be done after the program is installed.  This time it won't even start the install and the software is fresh out of the box.  MSI Installer shows an error in the event log so could it be something with the server?
Thanks
0
 
adi_vladutCommented:
It seems that you have a Windows Installer problem.
Try the methods one by one outlined here to fix Windows Installer problems in Win2k:
PRB: Incorrect Default DCOM Settings Cause Windows Installer to Stop Responding
http://support.microsoft.com/defaul...KB;EN-US;319624
After running through the four points above, also try this from Start/Run:
msiexec /regserver
If that doesn't solve your problem, and you have MSI 2.0 installed, downgrade
to version 1.1 (somewhat messy), and then install MSI 2.0 again:
Downgrading Windows Installer (Win2k):
http://desktopengineer.com/article....020710141950674
0
 
sim2k_supportAuthor Commented:
Once I ran msiexec /regserver, then it let me install it, looks like it was an issue with MSI Installer.  All is well and you can close.
0
 
adi_vladutCommented:
If my answer has solved your problem, accept it and close the subject:
http://www.experts-exchange.com/Storage/help.jsp#hs5
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
  • 2
  • 2
  • +4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now