Outlook 2003 reboots the computer when trying to delete emails?

Posted on 2006-04-21
Last Modified: 2010-04-08
I am having an issue with Outlook 2003. When deleting any emails; the computer will reboots. This is only happening with Outlook and not any of the other Office applications. The system is a dell optiplex GX270 with 512MB Ram and 2.6GHz processor with 80gig HD, XP Pro SP1.  I have tried re-installing the Outlook program and reconfiguring a new profile but the problem comes back after a few hours. Any help is appreciated.

Question by:TWCMIL
    LVL 97

    Accepted Solution

    Greetings, TWCMIL !

    I think an Outlook addin is causing the problem. But run through the steps below:

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1
    LVL 1

    Author Comment

    After looking more into the issue. I found out that the motherboard is having an issue with the model of desktop we use. The capacitors are swolen on the motherboard and we need to switch it out. I appreciate your prompt anwer and look forward to hearing more great suggestions in the future.
    LVL 97

    Expert Comment

    So it was a hardware problem. Glad the problem is fixed.

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