Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 188
  • Last Modified:

Outlook 2003 reboots the computer when trying to delete emails?

I am having an issue with Outlook 2003. When deleting any emails; the computer will reboots. This is only happening with Outlook and not any of the other Office applications. The system is a dell optiplex GX270 with 512MB Ram and 2.6GHz processor with 80gig HD, XP Pro SP1.  I have tried re-installing the Outlook program and reconfiguring a new profile but the problem comes back after a few hours. Any help is appreciated.

Thanks
0
TWCMIL
Asked:
TWCMIL
  • 3
1 Solution
 
war1Commented:
Greetings, TWCMIL !

I think an Outlook addin is causing the problem. But run through the steps below:

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

http://support.microsoft.com/?kbid=291614

Best wishes!
0
 
war1Commented:
TWCMIL,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 
TWCMILAuthor Commented:
After looking more into the issue. I found out that the motherboard is having an issue with the model of desktop we use. The capacitors are swolen on the motherboard and we need to switch it out. I appreciate your prompt anwer and look forward to hearing more great suggestions in the future.
0
 
war1Commented:
So it was a hardware problem. Glad the problem is fixed.
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now