Outlook 2003 reboots the computer when trying to delete emails?

I am having an issue with Outlook 2003. When deleting any emails; the computer will reboots. This is only happening with Outlook and not any of the other Office applications. The system is a dell optiplex GX270 with 512MB Ram and 2.6GHz processor with 80gig HD, XP Pro SP1.  I have tried re-installing the Outlook program and reconfiguring a new profile but the problem comes back after a few hours. Any help is appreciated.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Greetings, TWCMIL !

I think an Outlook addin is causing the problem. But run through the steps below:

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.


Best wishes!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
TWCMILAuthor Commented:
After looking more into the issue. I found out that the motherboard is having an issue with the model of desktop we use. The capacitors are swolen on the motherboard and we need to switch it out. I appreciate your prompt anwer and look forward to hearing more great suggestions in the future.
So it was a hardware problem. Glad the problem is fixed.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.