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Outlook 2003 Inbox Default Folder is currently showing under the Default Deleted Items folder

The Default Inbox of one User is currently located as a sub-folder of the Default Deleted Items Folder.
The client is Outlook 2003.

We are currently moving users from Exchange 2000 to Exchange 2003.
The User's mailbox was just moved from an Exchange 2000 server to an Exchange 2003 server.
So far we only have one complaint, however I am concerned if this could be a widespread problem as a result of the moves.

I attempted to use the Outlook Command Switches /ResetFolders and /ResetFoldernames, that did not help.
I have tried using the ExchClient32.  I was unable to move, rename or delete the Inbox Folder.

Short of exporting the PST, deleting the mailbox and re-creating the Mailbox, Is there a way to correct this.



Thanks.

Derek Edwards
0
EdwardsDr
Asked:
EdwardsDr
1 Solution
 
JMayerSellarsCommented:
It would probably take you less time to export the .pst, delete and re-create the mailbox then it would to try and fix the folder.
If you are unable to physically move the folder from within the client, (Drag and Drop) then your better off creating a new user account then possibly having issues with that AD account later on down the road.

In order to run it smoothly I would recommend the following steps:
Export the .PST or Archive the entire mail folder to a file server or the root of the local machine.
Copy the users local machine profile information to the root of the C: Drive.
Have the user log off during lunch or after regular hours
Delete the user profile on the local machine, remove from local machine admin group\power user group if applicable. Reboot local machine, log in as admin to delete the user account
Delete the User account in AD including the mailbox
Create a new user account and mailbox in AD
Add the new AD account to the local admin group\power user group if applicable.
Login to the local machine as the new user. Setup Outlook and verify mailbox is setup correctly.
Then from the Root of the C: drive, copy user favorites, documents etc.
Within Outlook, import from the .pst file or open the archive data folder and copy the contents from the archive folder to the correct folders on the new account.

I'm not looking for points, just a suggestion.

Shawn
0

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