ISA and HTTPS Authorisation


I have a problem with a application working through ISA Server on 2003 sbs.

The application is a accounting package
It has to pickup a ticket from from the providers website/servers through https
The application allows me to log on, when i go to validate which looks for the ticket a box comes up unable to connect to server. The tech support of this application indicates that this is a firewall problem. The tech support agent indicated i needed access to certain website adresses. I have put these website addresses in the direct access panel in website under client configuration. I gues the server returns info as well as me sending.
Could anyone tell me what else i should be looking at or configuring to allow access inbound and outbound to these sites. It would be a great help if you where quite explicit in which areas to configure or check.
The server has two network cards.
I can connect via remote workplace to this server and to another server from this network so i guess https must be working (not sure if they operate by a different rule)
If anymore info is required i can provide but im not sure what other info is required as i am not familiar with isa server.

Many thanks for those who reply
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


I guess you should be looking at any of the following:

- ISA logs for denied connections when the HTTPS request is made from your application.
- Try telneting to port 443 of the host the application is trying to reach from the computer that needs to access the application. If you do not get a connection failed, you are going thru succesfully.
- Make sure you have the necessary filters for ISA and that the default gateway of the host that's trying to access the HTTPS site is set to the ISA internal IP.

Let me know how that goes.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software Firewalls

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.