Norton AntiVirus quarantine

Posted on 2006-04-21
Last Modified: 2012-05-05
Hi all,

I had  a problem my HardDisk is full. When I checked all the folders I found that Norton AntiVirus Quarantine folder is more than 15 GB.
I found that there are Virus I had removed it.But the problem here how to make a QUICK DELETE for that folder . It takes very long  time to open the  Norton AntiVirus quarantine program.

Question by:fayezsaad
    LVL 4

    Expert Comment

    Not sure what version of Norton Antivirus you are running.  If you are running a corporate edition version, there is a commandline Quardel utility that will remove files stored in your quarantine directory.

    If you have a cd look in toos\nosuprt\quardel otherwise google for quardel.exe .  I see several copies of it out there when I google.

    If you are running a consumer version of windows, I dont know if that tool will work, or if they have a similar tool.  
    LVL 7

    Expert Comment

    I think the best method is not to put virusses in quarantine. This can be done in settings, set
    -report only - after that go and delete the file, see what file it is and replace it, that is the best method. An infected file usually can not be restored as one original.
    -querry action - if don't find the original file, choose desinfect or whatever you need.
    LVL 17

    Expert Comment

    Boot in safe mode and delete all the qurentime files manually or via Norton Antivirus software.

    BR Dushan
    LVL 4

    Accepted Solution

    Browse to this file path:

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\

    delete the Quarantine folder with a shift+del

    once the folder is gone recreate it in the same location

    Visual3DMaya is correct it is completely pointless to quarantine files... viri are not repairable anymore... most are purely viral code... back in the day when we had file infectors it was different we could quarantine files and wait for a definition which would repair the file...the only issues you run into are false positives and improper exclusions on a email server, sql server, or file server, and possibly a few others...

    Boywaja...quardel is also a pretty bitch'n tool if you have the CD that is

    Author Comment

    Thanks all

    Author Comment

    Because it takes to long to open the quarantine folder that has more than 15 GB of files.
    I did something else to delete these files through the DOS  no memory hang.

    Thanks again

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    6 Surprising Benefits of Threat Intelligence

    All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

    Some site administrators might be considering how to filter incoming traffic to a site by identifying the domains or networks of the traffic source, in the same way that a spam filter does on an email server, such as blocking all emails sent from th…
    Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
    This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor ( If you're looking for how to monitor bandwidth using netflow or packet s…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now