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Word hangs when opening Document and IE address bar hangs when you drop down

I have Windows XP Pro on a Server 2003 Network. This is the only unit that is having this problem. Problem first came up with the customer openning Word 2002 and then trying to open a doc.  The unit hangs and all you get is an hour glass. You X out of the program and then you get the MS notification unresponsive program box.  

I t hought it had something to do with Word...so I uninstalled Word (only Office 2002  App on this comptuer). It does have Outlook 2003 from the Server. Anyways..I then installed Office XP, just Excel and Word and Powerpoint.

Problem still exists...same way.  And it is now happaning in the XP version of Excel.  I then went to Internet Explorer and noticed several things.  If I try and drop down the address bar to look at past url's entered...same thing. It hangs and you have to X out.  I also notice that you must type in http:// or else when I hit the enter key to go a site...nothing happans.

If I put in www.whatever.com...and hit enter..or click on the address bar...nothing happans.

I realize this must be some sort of OS problem as it spans several programs.


Any ideas.
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tvacc
Asked:
tvacc
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1 Solution
 
Jay_Jay70Commented:
Hi tvacc,

recent update problem...
http://support.microsoft.com/?kbid=918165

Cheers!
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war1Commented:
Greetings, tvacc !

An easy fix without a registry edit is disable Share to Web software in your HP program,

Or uninstall security update 908531

Best wishes!
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rvthostCommented:
If you want the registry fix, here it is:

To resolve, try the following:

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
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MereteCommented:
also run a disc cleanup, start/all programs/accessories/system tools.

another solution from EE database.  from SheharyaarSaahil..

 "A few of us in the office here recently had that problem on Win2000 machines. Here is what we found and how we fixed it. When you click the Look In drop-down, windows tries to ckeck out all your network shares before dropping down. On our machines, we had an old connection to a network share that no longer existed. To find and fix, open Explorer (right-click the start button, click Explore on the pop-up menu). Under My Computer, right-click each network share listed. If you have the same problem we did, you will find one or more that take a very long time to show the pop-up menu. If these are no longer valid shares, disconnect them (right-click the share, click Disconnect from the pop-up menu). After we disconnected the offending share, everything ran lickidy-split again! Good Luck, -cb "
For more suggestions, read the full thread >> http://www.annoyances.org/exec/forum/win2000/t998004254

Also sometimes the locations in the Office Programs>Tools>Options>File Locations are pointed to a non-accessible Network drive..... are you sure that this is not the case with you ??
And here is what MS want to say about this problem.... although its not for WinXP but the reason can be same for XP also :)

The "Look In" and "Save As" Boxes in Common Dialog Boxes Are Slow
http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;Q321126
http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21238966.html?qid=21238966
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Marker0077Commented:
Having non-existing mapped networkings will cause the computer to drag (even if it's a local file) but it won't stop it from being accessed. It also doesn't explain the drag in IE. I would do a disk cleanup, run whatever antivirus software you have, do a scandisk & do a defrag. If you don't run the maintenance software for a long time you can come across problems similar to these.

I'd still check your networking shares out & make sure they're all existant. I'd also try running the file from a different computer, this ensures you don't have a faulty file (highly doubt this is the problem but best to use process of elimination).
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tvaccAuthor Commented:
Worked perfectly....plugged it right in and fixed...

Thanks.
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Jay_Jay70Commented:
you do realise the answer that you accepted was straight from that document i posted half hour before?
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tvaccAuthor Commented:
I am very sorry. No I did not.  I did not look at the answer until about two hours after I posted it.  Saw the quick copy and paste...plugged it in...and that was all.

I would be happy to split it if I can...

No harm was meant...and I did not mean to offend you.  I did not know that "time" and who answered first was a criteria for choosing who you accepted.

Again..I am very sorry.
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Jay_Jay70Commented:
thats ok mate no offence taken i jsut wondered why

if you feel like splitting you can paste a Q in community support asking for it to be reopened, if not, its ok :)

most important is that your working!
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MereteCommented:
lol Jay_Jay70 yes this does happen.
I have learnt to add a description to my links otherwise most folks wont look at them, they like anwsers they can read on EE.
bets wishes Merete
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rvthostCommented:
tvacc, glad we could get you up and running!
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tvaccAuthor Commented:
YOu guys make me look good..

Thanks...

Tony
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