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Removable Storage Service - Disabling Dell DLT7000 Tape Library for Backup Exec 10d

Windows Server 2003 SP1 installed
Dell DLT7000 Autoloader (with all the latest firmware and drivers) - also known as ADIC FastStor
Adaptec 2944UW controlling above (with all latest firmware, BIOS, drivers)
Dell Poweredge 6450 Server

Ok, now that the prelims are out of the way, I have a small problem.  I just purchased Symantec (Veritas) Backup Exec 10d and installed it on my 6450 using the DLT7000.  I keep getting Event ID 15 "RSM cannot manage library Changer0.  The database is corrupt."  I've managed to track down a few possible answers.  Whenever I disable RSM, Backup Exec works flawlessly.  However, RSM for some reason also has something to do with the CDROM drive in the server (standard Dell CDROM).  So, I don't know if I can simply disable RSM and call it a day or do I need it for the CDROM?

I tried to have the best of both worlds by following the instructions on Symantec's website about disabling the library via Computer Manager RSM snap-in.  The problem is that when I uncheck "enable library" and click OK/Apply the check comes back.  I have the giant red "X" next to the ADIC FastStor under Removable Storage.  I looked in the registry to see if there was a way to disable JUST the library and leave the CDROM alone and I cannot find "Changer0" anywhere in the library where it has to do with RSM.

So, could someone PLEASE tell me how to disable JUST the tape library, allow RSM to manage my CDROM and still have Backup Exec work?  Or give me options if I can't have my cake and eat it too.

Much thanks!
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LMITAdmin
Asked:
LMITAdmin
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1 Solution
 
mickinoz2005Commented:
Just a query for you if you uninstall the library or tape drive from device manager or disable it will it work, Veritas uses its own drivers so it does not even need the device to be installed in windows.

Just a thought

Michael
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mickinoz2005Commented:
Another thougth I don't think RSM has anything to do with Cd=rom I have disabled it before with no worries, but the thing to do is disable rsm stick a cd in and see does it work.

michael
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LMITAdminAuthor Commented:
Michael,

If I uninstall the library not from device manager (don't want to do that) but from RSM, the service simply goes out and finds it again in 5 seconds or so (therefore repopulating the device list).

I'll wait to stop the RSM service until the current Backup Exec job ends (another 2 hours or so to back up 400GB).  I'll stop the RSM service and try the CDROM.  If it works though will I lose any other CDROM capabilities?  Strange question I know, but I'm the type of person that wants to know WHY something is the way it is.  :-)
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mickinoz2005Commented:
What other capabilities would you be missing, I recently installed autoloader onto a windows 2003 server using arcserve as backup software windows shows it up as new device but not installed and arcserve picked it up and used its own drivers to install thats why I said about disabling it in windows.

I understand your theory about needing to know I am the same but realistically a cd rom on a server will serve two purposes one to run cd's and the other possibly (hopefully never) to boot a windows cd. So if you can do both of them then I would not worry too much.

Michael
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LMITAdminAuthor Commented:
Michael,

Sorry, been a busy weekend.  Let me test your theory tonight and award points.  Thanks for sticking with me here...
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