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License Management Console: You did not authenticate correctly

Hi:

I just installed presentation server 4.0 on a windows 2005 standard server.
License management console was working fine and I was authentication and able to manage licenses.
After installing presentation server and web interface on the same machine, I no longer have access to license management console.  The error message is as follows;

You did not authenticate correctly. Please try again or contact your system administrator.
The following is the only information I could fine on the web referencing the problem.

http://support.citrix.com/article/CTX106869&searchID=18733497

I have checked and tried the suggestions provided, but was  unsuccessful in resolving the issue.

I've also found the following article but am not sure if this is the correct direction I should be going.  Is the web interface install conflicting with the license management console service?

http://support.citrix.com/article/CTX107683

Would anyone have any suggestions or knowledge regarding this problem?  Thank you!
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chunger
Asked:
chunger
1 Solution
 
mgcITCommented:
the second link you posted is something you'll need to look at if you are using the default port for the XML service (80).  Since you have the license server running with IIS on port 80 already you need to configure it to share the port so both work correctly.  If your XML port is not using the default then that link won't help you but according to your problem description I would bet that is your problem.
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chungerAuthor Commented:
My Citrix XML Service is running on TCP/IP port 8080.
Is it possible to un-install License Manager and re-install after Presenation server has been installed?
Perhaps I should remove Web Interface since I would like to install it in a DMZ running with Secure Gateway?
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mgcITCommented:
>> Is it possible to un-install License Manager and re-install after Presenation server has been installed?

Yes this is fine to do although your farm wont' be working until you get the license server up & running again

>> Perhaps I should remove Web Interface since I would like to install it in a DMZ running with Secure Gateway?
If you are going to implement Secure Gateway then yes remove Web Interface from your Presentation Server.  Your farm will be much more secure so I urge you to do this.
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chungerAuthor Commented:
Would those 2 things resolve my license server issue?  Aside from publishing apps externally through DMZ, I also want to have it available internally which is why I installed it on the Presentation server.  What's the best senario for having published apps available internal & external?

Having presentation server, web interface and license server installed on the same machine, should xml service we running on 8080 or shared with IIS?

I followed the suggestion in the following document and now xml service is sharing with IIS, but it did not fix the license manager login issue.
http://support.citrix.com/article/CTX107141&searchID=-1

I also reviewed the document "http://support.citrix.com/article/CTX107683"  as you had suggested.  everything is there except that I could not access the properties of the virtual directory "scripts".  All the folders and files already exist along with all the web extentions and application pools.
Should I delete the current virtual folder and recreate it?
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chungerAuthor Commented:
Unfortuately we were barking up the wrong tree.  I un-installed License service console and re-install and that fixed the problem.  Not sure what caused the problem the 1st place.  Thanks for the help.
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ABABBestCommented:
It is The Tomcat file, that you must edit.
See http://support.citrix.com/article/CTX106869&searchID=18733497
the file name is tomcat-users.xml  edit and save!
Then restart the license servers from citrix!
 
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csh2010Commented:
"You did not authenticate correctly. Please try again or contact your system administrator".in citrix presentation 4.5 in widows 2003  
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