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Outlook freezes using Norton Antispam

I use MS Outlook 2002 sp3 and also have Norton Antispam 2005 installed. When I go into my inbox and attempt to label an email as spam using the toolbar, the window comes up asking how long to allow permission for Norton to move and mark an email as spam. After choosing any of the times, Outlook freezes and I have to end the task manually. Anyone know the solution to this problem?

mcsa_2003

Hi,
try to reinstall anti-spam and repair your MS-office
but i thing its Norton Antispam >>> is terrible making PC slow and not power full

Regards

boshaugh

I have seen this on three other systems. Were you able to find a solution?

dmrob

ASKER

I never did. I did not want to reinstall. I turned off antispam and continue to search solutions.

boshaugh

I found an article on the symantec support site.

http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=1510&docType=1000&contextId=2869%3A1510.1616&clusterName=SymantecConsumer&contentId=5c79df47-ebf0-4dbf-bd8c-530527bea1fd&responseId=9726c2c77dcb4da6%3A1b1fbf4%3A10b412a1e92%3A1366&groupId=4&answerGroup=4&score=994&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpfdocs%2F2003092416011236%40Open%26amp%3Bkeywords%3D1&result=3&excerpt=Outlook+or+Outlook+Express+stops+responding+after+clicking+the+%26quot%3BThis+is+Spam%26quot%3B+button+in+your+email+program&resultType=5000#

Sorry for the long link...
It acknowleges the problem and says that it is fixed by running live update and downloading a patch. I did that with high hopes, but outlook locked up as soon as I hit "This is Spam"

If I find a solution, I'll post it here.
Brian

dmrob

ASKER

Thanks

boshaugh

I think I have it fixed. Although the answer seems kinda lame. It appears to have fixed the problem.
Here is what needs to be done...

1. Open your Norton program.
2. Click Options.
3. Click Norton AntiSpam.
4. In the Norton AntiSpam Options window, under Email, click Client Integration.
5 Under "Select the email client(s) with which you want Norton AntiSpam to integrate," uncheck the email client where you have this problem.
For example, if you have Outlook Express, then you would uncheck Outlook Express.
6. Click OK.
7. Restart your computer.
8. After the computer restarts, repeat steps 1-3.
9. Under "Select the email client(s) with which you want Norton AntiSpam to integrate," check the email client where you have this problem.
For example, if you have Outlook Express, then you would check Outlook Express.
10. Click OK.

Then run a LiveUpdate.

Good Luck!
Brian

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boshaugh

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dmrob

ASKER

I did this before the weekend and ws going to write you back. It does work beautifully. Thanks so much for all of your help!