Outlook Web Access - Size restriction on signature?

Posted on 2006-04-23
Last Modified: 2011-03-17
I'm trying to update my OWA signature from a plain text version (name, telephone number, address and website) to a signature using integrated links (eg. http:// for the website, and a Skype callto:// link), but get this message when I chose Save and Close:

"Your signature exceeds the maximum size allowed.  Please reduce its length or formatting before attempting to save again"

The only option I have is to OK out of this message, and I'm then returned to the OWA signature menu.  This issue is ocurring on a FastHosts hosted Exchange 2003 server.

Any thoughts gratefully appreciated!

Question by:dyl666
    LVL 35

    Expert Comment

    Have you copied the signature into the window are written by hand? Maybe you have copied some unvisible signs into the signature.

    Have you installed the latest Service Pack for exchange / wich one is installed?

    Author Comment

    I created the signature from scratch using Word, so it would translate the http:// and callto:// into a hyperlink, which I then copied and pasted into the Signature field in OWA.

    As mentioned, I'm having this issue on a third-party hosted Exchange service (Fasthosts), so can't check which SP is installed.

    LVL 35

    Expert Comment

    OK, OWA will recognize http:// links, but my system do not handle callto:// links. Try to setup the signature directly in OWA. If you copy it from Word, it may be that you copy office HTML Tags into the signature. I#m not sure if OWA can handle these tags.

    So try to type the text directly into OWA.

    Also, if you copy from Word, you never should copy the last CRLF sign, as it may contain fromatting infromation. Enable the option to show such signs in Word under Tools-Options.

    Author Comment

    I tried setting up my signature directly in OWA (using http:// for the website, mailto: for my e-mail address and ignoring the whole callto: thing), and I still receice the "Your signature exceeds the maximum size allowed".

    Thanks again for your help so far.
    LVL 35

    Accepted Solution

    I never heard that the signature in Exchange is limited in some way, but as there is no way to check the exchange server, it may be an idea to contact your provider, as he is responsible for everything you get on you client. He may be able to identify this error in his system logs.

    I would say, nothing you can do from your site. In general, this works fine, so there must be an issue with exchange

    Expert Comment

    LVL 2

    Expert Comment

    1. First install the OWA Web Admin tools -
    2. Then go to https://servername/OWAAdmin and login.
    3. Then Under the Administration option go to Automatic Signatures and adjust the size. Maximum size is 16000KB I think from memory.

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