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Winfax Pro v10.02 hangs with Outlook and XP SP2 on new PC

Posted on 2006-04-23
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Last Modified: 2011-09-20
Hello there!

On a new (less than 1 week old) computer, with Windows XP SP2 and all updates installed, I am having trouble with Winfax 10.02.  The same editions of all software installed were present on the computer that was replaced, and Winfax worked well on that machine.  Now, I can successfully send one fax but after sending the application hangs and the followng error message is displayed:

Error signature:
    szAppName: FAXMNG32.EXE        szAppVER: 10.0.2001.910        szModName: hungapp
    szModVer: 0.0.0.0    offset 00000000

Error Report contents
The following files will be included in this error report:
C:\DOCUMENTS & settings .......\temp\  FAXMNG32.EXE.mdmp
C:\DOCUMENTS & settings .......\temp\  appcompat.txt

I could not find the files referred to above so cannot post the text here, sorry.

It is possible to send one fax, and then the PC itself has to be rebooted before another fax can be sent, and the same routine starts all over again.

I am sorry I cannot be more helpful with symptoms but maybe you can make a suggestion for a remedy based on what I have told you.  I shall reply with any more details requested as soon as possible, but please note in <2 hours I will be off home for the evening, and tomorrow is a public holiday in Australia!

Thanks for any assistance offered,

Roger
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Question by:rogerbid
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7 Comments
 

Author Comment

by:rogerbid
ID: 16539301
No-one got any suggestions for a solution?  sorry to think I have stumped the experts! :)
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Author Comment

by:rogerbid
ID: 16539309
Increase points on offer to 500!  best wishes!  Roger
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LVL 30

Accepted Solution

by:
Irwin Santos earned 2000 total points
ID: 16548446
Recent windows update
http://support.microsoft.com/kb/918165

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
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Author Comment

by:rogerbid
ID: 16549982
Hello irwinpks

Thanks for your suggestion.

I have done as you suggested and initially I thought the problem was resolved, but sad to say that after about 4 or 5 faxes the same problem returned.  On one occasion Outlook also froze up, showing just the hour-glass, and Ctrl+Alt+Delete revealed the usual 'not responding'  After rebooting the computer, Winfax again functioned normally, enabling the sending of about 4 or 5 faxes before once again hanging.

Using the Repair feature in Outlook revealed a problem with one file and this was restored from the original CD.  Since then, we have successfully sent about a dozen faxes without further problem.  I am now cautiously optimistic and will confirm the status of the repair after a bit more time.  Thanks for your assistance.

I should mention that I have also followed a Symantec recommendation to rebuild and optimise the phone book, though this on its own did not resolve the problem!

With best wishes,  Roger
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LVL 30

Expert Comment

by:Irwin Santos
ID: 16550400
1- 12 faxes.... 1000% improvement :-)

let me add this, if the faxes keep bombing out

go to MSCONFIG, START-RUN-type MSCONFIG <enter> then located any programs you recognize that you can turn off. Note your changes as you may need to re-enter them.  Restart your machine
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Author Comment

by:rogerbid
ID: 16558781
Hi again,

Today is another day, and after shutting down overnight, we have started the day and sent several faxes without any sign of a problem!  I think I can safely say you have fixed my problem.  Thanks so much!  

I shall return after sending this comment and happily mark your response accepted, and rate it Excellent.  Thanks again!  :)

Best wishes, Roger
0
 
LVL 30

Expert Comment

by:Irwin Santos
ID: 16558801
YES!!! ...and the crowd cheers!!

Thank you!!
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