Could not import the clipboard because an unexpected end-of-file was encountered.

Posted on 2006-04-24
Last Modified: 2008-01-09
This one is particularly annoying.  I use Creative Suite 2, Photoshop with Windows XP Pro.  I have the latest update(s).
When I open Photoshop, I constantly receive the message "Could not import the clipboard because an unexpected end-of-file was encountered."  I hit [OK] and the message reappears in about 5 sec.
I have both run Photoshop as the first ap on the computer (prior to anything being on the Clipboard) and I ahve manually cleared the Clipboard.
I have also re-installed the CS2.
Please help...
Question by:jgoldsmi
    LVL 65

    Assisted Solution

    try these things,

    prior to open Photoshop, open notepad, wirte down a single letter, and copy it, now open photoshop
    if fails, try opening it in safemode, same error there too?
    if yes, then create a new user account and try opening photoshop there

    post back the results.
    LVL 26

    Accepted Solution

    You might want to read this thread in Adobe Forums:

    It traces the problem to Cloudmark Spam tool that loads when Outlook loads. It seems that it places a corrupt file on the clipboard at startup that PhotoShop then tries to hash.

    There could be another program other than Cloudmark doing the same thing.

    To test, do the clear clipboard step that Sheharyaar suggested and open PS. If PS opens fine, reboot and try PS again. If there is something loading a corrupt clipboard image on startup, it will be back.

    Have fun!

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