Citrix User Session

Posted on 2006-04-24
Last Modified: 2008-03-10
Not sure if this problem is cause by the user's Internet connection or Citrix client config.

Users are being disconnected if they change from Citrix to a local program installed on their computer, but it doesn't happen all the time.  Some days it will not happen at all and other days it will happen everytime.  I'm unable to recreate the problem from my computer.

Does anyone have any ideas as to what could be causing the problem?

Thanks in advance for your response/s.
Question by:sim2k_support
    LVL 18

    Accepted Solution

    Just going back and forth from a citrix session to a local program should not cause a disconnect.  Since your problem is random and you can't recreate the problem it will be tough to isolate but a disconnect usually only happens when there is a problem with the internet connection (either on the client's end or your end).  If the problem was on your end you would generally have everyone get disconnected all at the same time.

    When a users session gets disconnected, are they able to reconnect usually?

    One thing you can try is to update the version of the client software they have installed.  Also maybe configure your ICA Keep-Alive time to a longer period.  This is done from the CMC.  Just right-click your farm and go to properties, then go to the ICA Keep-Alive tab.

    Author Comment

    Sorry, that I'm just responding.  The users can reconnect after being disconnected.  I increased the ICA Kepp-Alive.  I'll let you know if that helps or not.  Is there any rules to what the Keep-Alive should be set to?

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
    #CITRIX #XENDESKTOP #POC #Citrix Studio
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now