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  • Status: Solved
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E-mails in the Sent folder missing the To: address

I have a fun one here. I have a user who sends a confirmation e-mail to customers. Every once in a while, in the Sent folder, e-mails are missing the To: address in the message. All CC'd recipients show up but not the To: address. Makes for difficult sorting by name to prove a confirmation was sent.

I am almost positive this is a P.I.C.N.I.C issue, but cannot figure out what she is doing. No other user is having this issue and we can recreate the issue by sending a message to that specific customer again. In a week from now it will work just fine.

Any suggestions???

Running Server 2003 Std W/SP1 Exchange Server 2003 W/SP2

p.s. P.I.C.N.I.C = Problem In Chair Not In Computer

Thanks for any help you can provide!

Shawn Hansen
IT Admin
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JMayerSellars
Asked:
JMayerSellars
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1 Solution
 
David LeeCommented:
Greetings, JMayerSellars.

Is To only blank in the view or also when you open the message?

Cheers!
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JMayerSellarsAuthor Commented:
To: is blank in both the view and when you open the message.

Thanks!!
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David LeeCommented:
Save one of the messages to the hard drive as a text or HTML file.  Open it using Notepad and see if anything shows up on the To line.
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JMayerSellarsAuthor Commented:
The To line does not appear on the saved html or txt file.

It shows in the following format:
From: XXX
Sent: Monday, April 24, 2006 8:12 AM
Cc: XXX
Subject: XXX

On another e-mail I saved, the To is just below the Sent: line.

Thanks for the help!!
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David LeeCommented:
Are there any Outlook add-ins, macros, or third-party apps that process Outlook messages involved?
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JMayerSellarsAuthor Commented:
We have Adobe Acrobat installed that runs a macro. We also have GFI Mail essentials that scans the messages, but no other user is experiancing this issue.

No 3rd-party apps in play.

Office 2003 Pro with no SP's.

Thanks!!
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JMayerSellarsAuthor Commented:
Lets up the ante on this question.
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David LeeCommented:
Sorry, but I'm drawing a blank.  Other than a third-party app, or a macro, that's touching the messages after they are sent I can't imagine how this is possible.  Even going the P.I.C.N.I.C. route I can't see how this is possible.  The addresses can't be deleted.  
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