I have a fun one here. I have a user who sends a confirmation e-mail to customers. Every once in a while, in the Sent folder, e-mails are missing the To: address in the message. All CC'd recipients show up but not the To: address. Makes for difficult sorting by name to prove a confirmation was sent.
I am almost positive this is a P.I.C.N.I.C issue, but cannot figure out what she is doing. No other user is having this issue and we can recreate the issue by sending a message to that specific customer again. In a week from now it will work just fine.
Running Server 2003 Std W/SP1 Exchange Server 2003 W/SP2
p.s. P.I.C.N.I.C = Problem In Chair Not In Computer
Thanks for any help you can provide!