Remote desktop..hangs after typing in password

I have a customer who utilized terminal services with several remote desktop clients. Suddenly, two of the clients cannot logon.

After typing the user name & password, a gray screen appears and nothing further happens. This is only happening with 2 clients. All others, including administrator, are working fine. Both of these accounts were working perfectly right before the weekend. The problem showed up today (monday).

Can anyone tell me how to go about troublshooting why only two clients are getting a gray screen at logon?

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Irwin SantosComputer Integration SpecialistCommented:
restart the server

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Irwin SantosComputer Integration SpecialistCommented:
possible recent windows update
bricar1PresidentAuthor Commented:
Thanks for the quick reponse!

Customer is rebooting now. No updates have been applied lately.

I'll report back with results of reboot.
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bricar1PresidentAuthor Commented:
That did it, Irwin, thanks. I was reluctant to restart because it's a big, panicky "thing" over at that office and I was wondering why two accounts would selectively stop working.

By the way, how should the clients disconnect from Remote Desktop when they're finished...Should they close the session with the "X" button on the top of the screen or should they hit "Start >>> Log Off"?

I'm trying to conserve as many resources as possible as this machine is a little over-taxed. Thanks for the help, it's much appreciated!

Irwin SantosComputer Integration SpecialistCommented:
Cool.. thank you!

close the session by the "X" is appropriate

What also may have happened is that there remote session may have "hung" and when they attempted to recconnect, the previous remote sessions + the new connections maxxed out the total number of remote desktops accesses, which is 2 concurrent sessions.
bricar1PresidentAuthor Commented:
Good point. Thanks again!
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Windows Server 2003

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