Remote desktop..hangs after typing in password

I have a customer who utilized terminal services with several remote desktop clients. Suddenly, two of the clients cannot logon.

After typing the user name & password, a gray screen appears and nothing further happens. This is only happening with 2 clients. All others, including administrator, are working fine. Both of these accounts were working perfectly right before the weekend. The problem showed up today (monday).

Can anyone tell me how to go about troublshooting why only two clients are getting a gray screen at logon?

Thanks!
bricar1PresidentAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Irwin SantosComputer Integration SpecialistCommented:
restart the server
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Irwin SantosComputer Integration SpecialistCommented:
possible recent windows update
0
bricar1PresidentAuthor Commented:
Thanks for the quick reponse!

Customer is rebooting now. No updates have been applied lately.

I'll report back with results of reboot.
0
Cloud Class® Course: SQL Server Core 2016

This course will introduce you to SQL Server Core 2016, as well as teach you about SSMS, data tools, installation, server configuration, using Management Studio, and writing and executing queries.

bricar1PresidentAuthor Commented:
That did it, Irwin, thanks. I was reluctant to restart because it's a big, panicky "thing" over at that office and I was wondering why two accounts would selectively stop working.

By the way, how should the clients disconnect from Remote Desktop when they're finished...Should they close the session with the "X" button on the top of the screen or should they hit "Start >>> Log Off"?

I'm trying to conserve as many resources as possible as this machine is a little over-taxed. Thanks for the help, it's much appreciated!

Brian
0
Irwin SantosComputer Integration SpecialistCommented:
Cool.. thank you!

close the session by the "X" is appropriate

What also may have happened is that there remote session may have "hung" and when they attempted to recconnect, the previous remote sessions + the new connections maxxed out the total number of remote desktops accesses, which is 2 concurrent sessions.
0
bricar1PresidentAuthor Commented:
Good point. Thanks again!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.