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Remote desktop..hangs after typing in password

Posted on 2006-04-24
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Last Modified: 2010-04-18
I have a customer who utilized terminal services with several remote desktop clients. Suddenly, two of the clients cannot logon.

After typing the user name & password, a gray screen appears and nothing further happens. This is only happening with 2 clients. All others, including administrator, are working fine. Both of these accounts were working perfectly right before the weekend. The problem showed up today (monday).

Can anyone tell me how to go about troublshooting why only two clients are getting a gray screen at logon?

Thanks!
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Question by:bricar1
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Irwin Santos earned 2000 total points
ID: 16525579
restart the server
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Expert Comment

by:Irwin Santos
ID: 16525584
possible recent windows update
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by:bricar1
ID: 16525671
Thanks for the quick reponse!

Customer is rebooting now. No updates have been applied lately.

I'll report back with results of reboot.
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Author Comment

by:bricar1
ID: 16525866
That did it, Irwin, thanks. I was reluctant to restart because it's a big, panicky "thing" over at that office and I was wondering why two accounts would selectively stop working.

By the way, how should the clients disconnect from Remote Desktop when they're finished...Should they close the session with the "X" button on the top of the screen or should they hit "Start >>> Log Off"?

I'm trying to conserve as many resources as possible as this machine is a little over-taxed. Thanks for the help, it's much appreciated!

Brian
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by:Irwin Santos
ID: 16525902
Cool.. thank you!

close the session by the "X" is appropriate

What also may have happened is that there remote session may have "hung" and when they attempted to recconnect, the previous remote sessions + the new connections maxxed out the total number of remote desktops accesses, which is 2 concurrent sessions.
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Author Comment

by:bricar1
ID: 16526600
Good point. Thanks again!
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