hung app with Save As in Word 2003 professional
Posted on 2006-04-24
I'm a fairly novice home PC user, my wife even more so. We run Windows XP on our Gateway machine at home. We are not on a network.
Recently we found it impossible to perform a Save As in Word 2003 Professional. The hourglass icon comes up, and stays up until you have no choice but to close out (via a Not Responding dialog box, Task Manager). I've reported it to Microsoft several times, which culminated in me paying $35 to spend an hour and a half on HOLD, to no avail, for a technician to help me troubleshoot.
I did run an update or Word via their website after reporting the hung app. No change in the problem.
I also ran an update of Symantec anti-viral via their website a couple weeks back--about when the trouble started.
Thanks for any advice you can give. Oh, I did a search of my C drive for this RECENT.DOT, whatever people in one of your answers said to delete--but nothing came up.