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Outlook 2000 .fav error

Posted on 2006-04-24
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Last Modified: 2008-03-03
Got a Dell Precision 360 running Win XP SP2 Outlook 2000, try to open Outlook and get the following error:
 -An error occurred in the folder shortcuts file (.fav). Outlook will recreate the default folder shortcuts. The folder shortcuts file is not valid. -

Tried deleting .fav ,tried starting in Safe Mode, and tried uninstalling/reinstalling Outlook, nothing working -- any ideas?
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Question by:jimshock
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Expert Comment

by:war1
ID: 16527368
Greetings, jimshock !

1. Go to Start > Run and type Outlook /ResetOutlookBar

Occasionally you'll need to use the full path to Outlook, so the command line looks like:

"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /ResetOutlookBar

2. With Outlook close, do a search for .FAV file and rename it. Then open Outlook and FAV file will be recreated.  FAV file is located in C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook folder.  It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.



Best wishes!
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Author Comment

by:jimshock
ID: 16527595
Hey war1, did 1) and 2) now error message no longer appears, but Outlook still won't open -- double-click the icon, it starts to load but disappears
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war1 earned 1000 total points
ID: 16527634
jimshock,

1. You may need to reset the Template file also.   Do a search for and rename the outcmd.dat file. Then you should be able to open Outlook.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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Author Comment

by:jimshock
ID: 16528850
still no joy tried all except #5 (still can't open Outlook so #3 and #6 don't apply).  I'll try #5 and get back to you
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Expert Comment

by:war1
ID: 16563222
Jim,

Did recreating the Outlook profile fix the problem for you?
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Author Comment

by:jimshock
ID: 16563262
I apologize for not getting back to you sooner, War1!  I tried all and kept getting the error, but the next morning the user logged in and the error disappeared -- not sure what did it, but I appreciate all your help and ideas -- Thanks!!
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Expert Comment

by:war1
ID: 16563359
Jim, glad the problem is fixed.  Maybe the fixes that I proposed required a reboot to take hold.
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