Application Error MTB40RUN caused a general protection failure in module KRNL386.EXE in 0001:5A97. Choose Close. MTB40RUN will be closed.
Posted on 2006-04-24
I bought a commercial application (made for children to learn the letters).
I installed it and it appears to run but then comes on error window and now as I try to run the application again it doesn´t even open the screen and shows a small window with the message "MTB40RUN caused a general protection failure in module KRNL386.EXE in 0001:5A97. Choose Close. MTB40RUN will be closed. (Close button displayed)" I hope the translation is OK from Portuguese.
It is a simple application that has been running for the past 10 years, says the seller.
They said they have never had such a problem and that it runs in all OS including XP. I tried in another PC at home with XP and happens the same thing.
The seller sent me the installation files again and I reinstalled but it happens the same thing.
I would really like to have this programm running for my children.
Thanks in advance,