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IE Address bar doesn’t work, cannot open Word documents

Posted on 2006-04-24
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Last Modified: 2012-06-27

Hi all, I’ve having a few strange, and seemingly related, problems with a few computers in my office.  I also spoke to a friend, who is not on our office network, and they are having the same exact problem.  I’m not sure if this is some kind of virus, update bug, or what.

When I type a web address into the “Address” bar in Internet Explorer and click “Go”, or press enter, nothing happens.  The page doesn’t load, the browser doesn’t even seem to attempt to find the web page.  I found that if you type the “http://” in front of the web address, it will work.

The other problem is in Word 2003.  I click “File > Open” to open a pre-existing document.  The “Open file” dialog box defaults to showing files in “My Documents”.  I then click the down arrow in the “Look in” drop down menu and the dialog box and Word both lock up.

I think these problems are related some how because the exact same thing occurs on the three machines on my network, and my friends, unrelated, machine.  I have all of the Office and Windows updates install.

Does anyone know what the deal is?
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Question by:Krash_io
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rvthost earned 600 total points
ID: 16531149
Sounds like your problem is probably a recent MS update.  They released a bad one so you're not the only one:


http://support.microsoft.com/default.aspx?scid=kb;en-us;918165

Problems in Windows Explorer or the Windows shell after you install security update MS06-015.

To resolve, try the following:

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
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by:Krash_io
ID: 16531190
Genius! Thank you!!!
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Expert Comment

by:rvthost
ID: 16531204
You're quite welcome, glad to help!
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